At a Glance
- Tasks: Support customers with HR and payroll software, resolving queries and enhancing their experience.
- Company: Join Moorepay, a leader in payroll and HR solutions for over 50 years.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Fast-paced, data-driven role with a focus on service delivery.
- Why this job: Be part of a customer-centric team driving change and making a real impact.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
About the role Moorepay makes payroll and HR easy for thousands of UK businesses and has done for over 50 years.
With an ambitious growth plan, this is an exciting time to join the Moorepay team: to build a career, drive change, and help supercharge our customer support.
If you love the idea of working in a customer-centric, people-focused, fast-paced and data-driven role, then we want to hear from you!
As a Customer Support Advisor, you’ll support customers using Moorepay’s HR and payroll software, helping resolve queries and ensuring they get the most value from the platform.
You will help improve the product by raising issues and new functionality requirements.
You will be a subject matter expert on our applications and focused on service delivery to provide a great customer experience.
Key Responsibilities Manage customer queries via Zendesk and phone, resolving issues within SLAs Take ownership of the customer journey, ensuring a high quality experience Troubleshoot application issues and support customers in using the platform effectively Work closely with internal teams including Technical Support, Sales and Customer Success Log all interactions accurately and provide clear updates to customers Raise bugs and suggest product improvements Share knowledge with the team and stay up to date with product updates and industry changes
