At a Glance
- Tasks: Provide expert 2nd line support for our HRIS platform and resolve technical issues.
- Company: Join Moorepay, part of the Zellis Group, a friendly and collaborative tech team.
- Benefits: Enjoy competitive salary, 25 days leave, private medical insurance, and flexible benefits.
- Other info: Hybrid role with a focus on mental health support and work/life balance.
- Why this job: Make a real impact in a growing HR tech space while developing your skills.
- Qualifications: Experience in HRIS support and strong problem-solving skills are essential.
The predicted salary is between 38000 - 40000 £ per year.
As a Technical Support Consultant, you’ll provide expert 2nd line support across our HRIS platform, helping resolve technical issues and deliver a seamless customer experience. This is a 2nd line technical support role for someone who loves getting to the bottom of a problem. You’ll be the expert our customers and colleagues turn to when something isn’t working in our HR information systems – investigating, diagnosing and resolving issues across the product suite.
You won’t do it alone. We work in pods: small, multi-disciplinary teams that bring Technical Support, Customer Support and Service Delivery together around a shared group of customers. You’ll sit at the heart of that pod, owning issues end to end and taking real pride in how quickly and clearly customers get the answers they need. Responsiveness and resolution times matter here – and so does looking after the people behind every ticket.
You’ll collaborate closely with Product, Development and Infrastructure teams, while building deep product expertise and supporting customers and colleagues with best‑practice guidance. This is a hybrid role based 3 days a week in our Swinton office.
What you’ll be doing:
- Investigating and resolving technical issues across our HRIS platform, within agreed SLAs.
- Owning cases from first contact to resolution, keeping customers updated every step of the way.
- Working shoulder to shoulder with your pod – Customer Support and Service Delivery – to deliver a seamless experience.
- Digging into root causes and feeding back so the same issues don’t come round again.
- Partnering with Product Development and IT Infrastructure on the trickier, more complex problems.
- Sharing your knowledge – coaching colleagues and customers, and championing improvements that make life easier for everyone.
What you’ll bring:
- A solid background in HRIS technical support, supporting external customers or partners.
- A track record of working to SLAs with a genuine focus on responsiveness and resolution.
- Sharp diagnostic and problem-solving instincts – you enjoy untangling complex issues.
- The knack for turning technical detail into clear, plain-English answers.
- Confident communication and the ability to build trust with customers and colleagues alike.
- A collaborative, team-first attitude.
Payroll knowledge? A real plus – but not essential. If you’ve got the technical support skills and the right attitude, we’ll support you to learn the rest.
Benefits & culture:
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Here’s what you’ll gain if you join our team:
- A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- Competitive base salary.
- 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Locations
Technical Support Consultant in Cheshire, Warrington employer: moorepay
As a Cloud Infrastructure Lead, you will join a forward-thinking company that prioritises innovation and operational excellence in a collaborative work environment. With a strong focus on employee growth, we offer opportunities for continuous learning and development, ensuring that our team members are equipped to tackle the challenges of an AI-driven, cloud-native platform. Located in a vibrant tech hub, we foster a culture of creativity and teamwork, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Consultant in Cheshire, Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at moorepay. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like moorepay before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Consultant in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to moorepay:Your cover letter is your chance to shine! Tell us why you want to work at moorepay specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at moorepay!
How to prepare for a job interview at moorepay
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
