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- Tasks: Join our 2nd line support team to troubleshoot payroll and HR issues.
- Company: Moorepay is part of the Zellis Group, with over 500 friendly professionals.
- Benefits: Enjoy remote work options, competitive salary, and 25 days annual leave plus your birthday off!
- Why this job: Be part of a supportive culture focused on mental health and work/life balance.
- Qualifications: Previous payroll experience is essential; HR knowledge is a plus.
- Other info: Work in a stable, growing company with a strong focus on learning and development.
The predicted salary is between 30000 - 42000 £ per year.
About the role About the Role: Are you experienced in payroll and looking to transition into a technical application support role? Join our dynamic 2nd line support team as a Technical Support Consultant. You\’ll assist internal teams and customers, ensuring smooth payroll and HR functionalities, troubleshooting issues, and enhancing user experiences. This role will be working 3 days per week in either our Swinton or Birmingham office with 2 days from home. Purpose: Provide high-quality support to Customer Support and Service Delivery teams in the UK, Ireland and India. Investigate and resolve issues with Moorepay products, which includes Payroll and HR. Communicate with customers about issues and provide a resolution. Collaborate with Product, Development and IT Infrastructure teams to resolve problems. Key Accountabilities: Technical Application Support: Resolve technical issues for internal and external customers in line with SLAs. Identify the root cause to prevent similar issues in the future. Ensure system effectiveness and compliance with current legislation. Recommend improvements to the applications to enhance the customer experience or business efficiency Train and advise team members and customers by sharing technical expertise. System Administration: Monitor system queues to maintain product performance. Respond to and resolve system error messages. Customer Service / Continuous Improvement: Develop and maintain good relationships with stakeholders. Champion customer feedback by identifying and raising product bugs and feature requests. Provide best practice advice on Moorepay systems and processes. User Acceptance Testing Act as a Subject Matter Expert and attend walkthroughs of Technical Specifications. Help test system changes, such as new product features or UK and ROI payroll legislation. Skills & experience Previous payroll experience/knowledge is essential HR experience is advantageous. Good technical knowledge of Payroll and/or HR systems is advantageous. Flexible approach to working and problem-solving. Decision-making skills without guidance. Customer focused. PC literacy – Word, Excel, PowerPoint, Outlook, OneDrive, etc. Excellent communication skills. Ability to build effective working relationships. A drive to learn and develop. Benefits & culture Part of the Zellis Group,Moorepayisa team ofover500friendly professionalsacross four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India).We’repassionate about making Moorepay a fantastic place to work for every single one of our colleagues.The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Here’s what you’ll gain if youjoin our team: A career packed with opportunity, in a stable and growing company. A comprehensive programme of learning and development. Competitive base salary. 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well! Private medical insurance. Life assurance 4x salary. Enhanced pension with up to 8.5% employer contributions. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. #J-18808-Ljbffr
Technical Support Consultant employer: Moorepay Limited
Contact Detail:
Moorepay Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Consultant
✨Tip Number 1
Familiarise yourself with payroll and HR systems, especially those used by Moorepay. Understanding the specific functionalities and common issues can give you an edge during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Moorepay on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Technical Support Consultant role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills in real-time scenarios. Think of examples from your past experience where you've successfully resolved technical issues, as this will showcase your ability to handle the responsibilities of the role.
✨Tip Number 4
Stay updated on the latest payroll legislation and HR trends. Being knowledgeable about current changes can help you stand out as a candidate who is proactive and well-informed, which is crucial for a role that involves compliance and system effectiveness.
We think you need these skills to ace Technical Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your payroll experience and any relevant technical skills. Emphasise your problem-solving abilities and customer service experience, as these are key for the Technical Support Consultant role.
Craft a Compelling Cover Letter: In your cover letter, explain why you're transitioning into a technical application support role. Mention specific examples of how you've resolved issues in the past and how you can enhance user experiences with Moorepay products.
Showcase Relevant Skills: Highlight your technical knowledge of Payroll and HR systems in your application. Mention your proficiency in tools like Word, Excel, and Outlook, as well as your ability to communicate effectively with both customers and internal teams.
Prepare for User Acceptance Testing: Familiarise yourself with the concept of User Acceptance Testing (UAT) and be ready to discuss how you would approach testing system changes. This shows your understanding of the role's responsibilities and your proactive attitude towards learning.
How to prepare for a job interview at Moorepay Limited
✨Showcase Your Payroll Knowledge
Since previous payroll experience is essential for this role, be prepared to discuss your background in payroll. Highlight specific scenarios where you've successfully resolved payroll issues or improved processes.
✨Demonstrate Technical Proficiency
Familiarise yourself with the technical aspects of payroll and HR systems. Be ready to explain how you've used technology to solve problems in the past, as this will show your capability to handle technical application support.
✨Emphasise Customer Service Skills
This role requires a strong customer focus. Prepare examples of how you've built relationships with customers or stakeholders and how you've handled challenging situations to ensure customer satisfaction.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of instances where you've identified root causes of issues and implemented solutions, as this aligns with the role's responsibilities in troubleshooting and enhancing user experiences.