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- Tasks: Manage client portfolios and deliver strategic payroll services with a focus on client satisfaction.
- Company: Moorepay, part of the Zellis Group, employs over 500 professionals across multiple locations.
- Benefits: Enjoy career growth, competitive salary, 25 days leave, private medical insurance, and enhanced pension contributions.
- Why this job: Join a supportive culture prioritising mental health, work/life balance, and professional development.
- Qualifications: CIPP qualification or equivalent, experience in managed payroll services, and strong leadership skills required.
- Other info: Opportunity to work with international teams and drive service improvement initiatives.
The predicted salary is between 36000 - 60000 £ per year.
About the role As a Strategic Payroll Manager for Moorepay, you\’ll be responsible for managing a portfolio of clients, making informed decisions, and delivering comprehensive strategic payroll services. You will be a subject matter expert on payroll processes and our systems, focused on excellent service delivery and client satisfaction. Key responsibilities include: Managing client portfolios to ensure timely, accurate, and secure payroll processing. Responding to client inquiries regarding payroll and Moorepay systems via email and phone within service level agreements, aiming for first contact resolution and client advocacy. Owning the client journey and maintaining service excellence. Advising clients on how to best utilize Moorepay Software to meet their business needs. Sharing expertise with onshore and offshore colleagues to ensure a consistent client experience. Managing client input quality and processing timelines. Collaborating with the Implementation team for client onboarding and transition into BAU. Meeting departmental KPIs and quality standards. Implementing improvement plans for individuals, teams, or clients when standards are not met. Reviewing customer feedback and acting as a primary escalation point, with recommendations for improvement. Driving service improvement initiatives based on customer satisfaction surveys. Coordinating with internal stakeholders across departments to support payroll management. Using CRM systems to record client interactions. Ensuring client requirements are documented within payroll systems. Completing tasks accurately and efficiently, adhering to deadlines and policies. Conducting client account reviews. Reporting system bugs and suggesting improvements. Working closely with payroll processors, including teams based in Kochi, India. Proposing process improvements and staying updated on payroll trends and legislation. Skills & experience CIPP qualification or equivalent, or working towards it. Experience in delivering managed payroll services. Proven leadership in building and managing high-performing teams, preferably with onshore and offshore experience. Strong customer relationship skills. Ability to manage budgets effectively. Excellent communication and interpersonal skills. Experience with Moorepay HR platform or similar (desirable). Experience in outsourcing environments and managing transition projects (desirable). Willingness to learn and develop professionally. Strong coaching and mentoring abilities. Organized and methodical approach to work. Benefits & culture Part of the Zellis Group, Moorepay employs over 500 professionals across offices in Swinton, Sheffield, Birmingham, and Kochi. We prioritize mental health, work/life balance, and inclusion. Joining Moorepay offers: Career growth in a stable, expanding company. Comprehensive learning and development programs. Competitive salary. 25 days annual leave plus options to buy more, plus your birthday off! Private medical insurance. Life assurance at 4x salary. Enhanced pension contributions up to 8.5% from employer. Additional benefits focused on financial and personal wellbeing, lifestyle, and leisure. #J-18808-Ljbffr
Strategic Payroll Manager employer: Moorepay Limited
Contact Detail:
Moorepay Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Payroll Manager
✨Tip Number 1
Familiarise yourself with the Moorepay HR platform and its features. Understanding how to navigate the system will not only help you in interviews but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Moorepay on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your discussions.
✨Tip Number 3
Stay updated on the latest payroll trends and legislation. Being knowledgeable about current developments in payroll management will position you as a subject matter expert and show your commitment to continuous learning.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved client satisfaction in previous roles. Highlighting your experience in managing client relationships and driving service improvements will resonate well with the hiring team.
We think you need these skills to ace Strategic Payroll Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Strategic Payroll Manager position at Moorepay. Tailor your application to highlight relevant experience and skills that align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing payroll services, client relationships, and any leadership roles you've held. Use specific examples to demonstrate how you've successfully managed client portfolios and improved service delivery.
Showcase Your Skills: Make sure to showcase your strong communication, interpersonal, and organisational skills in your application. Mention any experience with payroll systems, particularly Moorepay or similar platforms, as well as your ability to manage budgets and lead teams.
Craft a Compelling Cover Letter: Write a tailored cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company culture at Moorepay. Discuss how you can contribute to their focus on client satisfaction and service excellence.
How to prepare for a job interview at Moorepay Limited
✨Know Your Payroll Processes
As a Strategic Payroll Manager, it's crucial to demonstrate your expertise in payroll processes. Brush up on the latest trends and legislation in payroll management, and be prepared to discuss how you can apply this knowledge to improve client services.
✨Showcase Your Client Management Skills
Highlight your experience in managing client portfolios and ensuring service excellence. Be ready to share specific examples of how you've successfully resolved client inquiries and improved their experience with payroll systems.
✨Emphasise Leadership Experience
Since the role involves leading high-performing teams, be sure to discuss your leadership style and any relevant experiences. Talk about how you've built and managed teams, especially in an outsourcing environment, and how you foster collaboration between onshore and offshore colleagues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of situations where you've had to implement improvement plans or handle escalations, and be ready to explain your thought process and outcomes.