Senior Product Manager - Workforce Management

We are seeking an experienced, highly skilled and motivated Product Manager to drive the evolution of our workforce management offerings, augmenting our current capabilities and driving growth opportunities. This is an exciting opportunity to join the product management team at a time where Zellis group is significantly growing and increasing its market share. In this role you will support the WFM product leader and be responsible for the entire product lifecycle from ideation, development, launch and success measurement working closely with other business unit teams, supporting sales & marketing, implementation and customer success. You will be the driving force behind the delivery of the strategic plans of this product area, enjoying market competitiveness, delighting customers and business success.

Skills & experience

• Product strategy: Contribute to and execute a data driven product strategy and roadmap for our workforce management software solutions using defined prioritisation methods backed up by quantitative data, customer and market insight and trends.
• Communication: Be the voice of the customer and your product set to communicate a clear product vision internally and externally to stakeholders of all levels.
• Market & competitor research: Continually research and hone feedback from customers, industry peers and analysts to deliver opportunities and solve customer problems.
• Product development: Collaborate and act as scrum master with products and technology delivery teams, including design, engineering, testing to define and deliver agreed roadmap items using agile methodologies.
• Product launch and consumption: Work with product marketing and communication teams to execute go to market activities to drive adoption, sales and growth.
• Delivery support: Own the repeatable model process to ensure cross-functional Zellis teams are prepared for new features and products to facilitate seamless launch and support activities.
• Customer Success: Be an integral part of our customer success team to elicit customer feedback and insight and drive high levels on NPS for your product.
• Product Monitoring: Monitor success, usage and product performance using insight tools, reviewing customer support tickets and enhancement requests.
• In-life support: Be the go-to subject matter expert on your product set to support other business functions.

Essential Skills/behaviours:

• A strong customer focus and a passion for creating user-centric and value-driven products and services.
• Strong domain knowledge in the WFM industry and competitor landscape with working knowledge of WFM/Time/Absence management systems, including hardware clocks, softclocks, rostering and scheduling needs verticals such as Retail, Hospitality and Manufacturing.
• An aptitude for commercial awareness.
• A proven track record of delivering successful WFM features, from ideation to launch and beyond, using agile methodologies and best practices.
• Good communication and collaboration skills, with the ability to influence and align stakeholders across different levels and functions.
• Structured thinking to deliver against a defined product strategy to time and budget.
• A creative force yourself, but equally, the ability to facilitate creative dialogs and stimulate others to be creative.
• Smart and restlessly curious to learn new products, technology and business processes.
• Proven ability to drive multi disciplined development teams in a remote, global environment.
• An understanding of pay related impact from time as well as the HR software market and competitive landscape.

Critical competencies:

• Experience in a technology focussed company.
• Proven track record of achieving results.
• Ability to demonstrate strong analytical research which has influenced a product line in terms measurable success metrics.
• Can demonstrate strong customer centricity through a deep commitment to understanding and address customer needs.
• Solid technical skills and comprehension of software development processes with the ability to translate the technical solution to customers/consumers and functional business teams in order to sell, implement and support your product set with ease.
• Organisation and methodical approaches with the ability to self manage workload and deliverables.

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We’re passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.