Principal Product Manager - WFM

About the role

We are seeking an experienced, highly skilled and motivated Product Manager to lead the evolution of our workforce management market segment, augmenting our current capabilities and driving growth opportunities.

This is an exciting opportunity to join the product management team at a time where Zellis group is significantly growing and increasing its market share. In this role you will be fully accountable for the entire product lifecycle from ideation, development, launch and success measurement working closely with other business unit teams, supporting sales & marketing, implementation and customer success. You will be the driving force behind the development of this product area, ensuring market competitiveness, delighting customers and business success.

In this role your key responsibilities will be:

• Product strategy: Develop and execute a data driven product strategy and roadmap for our workforce management software solutions using defined prioritisation methods backed up by quantitative data and trends.
• Communication: Be the voice of the customer and your product set to champion and communicate a clear product vision internally and externally to stakeholders of all levels. Key stakeholder would be within Zellis group and customer/prospect senior stakeholders to support commercial teams in driving usage and new business logos.
• Market & competitor research: Conduct research and competitive analysis to identify opportunities and customer needs.
• Product development: Collaborate with products and technology delivery teams, including design, engineering, test to define and deliver agreed roadmap items using agile methodologies.
• Product launch and consumption: Work with product marketing and communication teams to own and drive go to market activities to drive adoption, sales and growth.
• Delivery support: Own the repeatable model process to ensure cross-functional Zellis teams are prepared for new features and products to facilitate seamless launch and support activities.
• Customer Success: Be an integral part of our customer success team to elicit customer feedback and insight and drive high levels on NPS for your product.
• Product Monitoring: Monitor product performance, cost and revenue lines, customer support tickets and usage metrics to report profitability, identify areas for improvement and drive product enhancements.

Skills & experience

• A strong customer focus and a passion for creating user-centric and value-driven products and services.
• Extremely strong domain knowledge in the WFM industry and competitor landscape with experience across all market sectors. Working knowledge of WFM systems, including hardware clocks, softclocks, rostering and scheduling needs verticals such as Retail, Hospitality and Manufacturing. Techniques and approaches to auto-scheduling algorithms and demand based forecasting.
• Strong commercial awareness with previous experience of controlling product viability and profitability using profit cost levers to deliver successful outcomes.
• A proven track record of delivering successful WFM products or features, from ideation to launch and beyond, using agile methodologies and best practices.
• Experience in leading virtual teams of engineers, testers, designers and product owners/business analysts.
• Excellent communication and collaboration skills, with the ability to influence and align stakeholders across different levels and functions. Strategic and structured thinking to develop and drive product strategy.
• A creative force yourself, but equally, facilitate a creative dialog and stimulate others to be creative drivers as well to identify new solutions to customers’ needs.
• Persistent in bringing strong evidence, with clear communication and influence to mobilise Zellis to deliver great solutions to customer needs.
• Smart and restlessly curious to learn new products, technology and business processes (with a solid understanding of these and the commercials of a software organization).
• Able to pivot from 30,000ft product strategy with senior leadership to 1,000ft product detail with a development team.
• An understanding of pay related impact from time as well as the HR software market and competitive landscape.

Critical competencies:

• Experience in a technology focussed company.
• An industry leader in the WFM market with strong knowledge on trends and business challenges to be a thought leader and external voice across digital channels (e.g. social media & published articles).
• Led and developed a strong product team to deliver innovative WFM solutions.
• Proven acumen in growing a WFM product set supported by go-to market strategies to have a clear roadmap of deliverables with tangible targeted outcomes.
• Ability to demonstrate strong analytical research which has influenced a product line in terms of revenue growth and measurable success metrics.
• Can demonstrate strong customer centricity through a deep commitment to understanding and addressing customer needs with the ability to articulate at multiple stakeholder levels.
• Solid technical skills and comprehension of software development processes with the ability to translate the technical solution to customers/consumers and functional business teams in order to sell, implement and support your product set with ease.

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We’re passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

• Unstoppable together.
• Always learning.
• Make it count.
• Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

• A competitive base salary.
• 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension scheme with company contributions up to 8.5%.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

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