Learning Facilitator

About the role About the Role Our Customer Learning Service aims to enable Zellis customers to maximize the benefits of our solutions and support the adoption of best practices. Currently, our Customer Learning team offers a catalogue of classroom and online learning to assist customers in using Zellis solutions effectively. Reporting to the Head of Customer Learning, this permanent role involves delivering tailored learning sessions to customers and supporting the development of e-Learning courses. The goal is to upskill customers, ensuring they are fully versed and knowledgeable about our products, thus maximizing their return on investment and fostering self-sufficiency in usage and development. The Customer Learning team supports customers during onboarding (implementation), periods of change (such as functionality releases), and ongoing Continuing Professional Development (CPD). The delivery can be on client site or via remote ‘Teams’ sessions. Role Accountabilities & Responsibilities Deliver tailored learning sessions on the Elementsuite system according to the course outline, expanding your knowledge to cover the full suite of Zellis products. Review and update training courses regularly to meet customer objectives. Travel across UK & ROI to deliver sessions as needed. Represent Zellis positively, embodying the company\’s brand and values. Collaborate with SMEs to stay current with product development and validate content accuracy. Facilitate customer surgery sessions. Adapt content delivery to multiple topics and customer needs. Maintain thorough knowledge of all Zellis products, third-party integrations, and related technologies. Assist in analyzing customer learning needs. Travel to customer sites as required. Skills & Experience Skills & Experience Knowledge of operational HR, payroll, and WFM, as well as the broader market context. Elementsuite knowledge is advantageous. Ability to tailor learning delivery based on customer requirements. Understanding of diverse learning needs within a varied customer base. Experience in adapting learning approaches reactively. Experience in client-facing learning environments. Excellent learner, listener, critical thinker, and interpersonal skills. Willingness and ability to travel and stay away from home as needed. Reliable, proactive, and able to work independently. Strong interpersonal and communication skills. Good planning and organizational abilities. Excellent written and oral presentation skills. Commitment to continuous CPD development. Benefits & Culture At Zellis, we develop market-leading HR & Payroll solutions that power exceptional employee experiences. Our products serve over five million employees annually, including nearly half of the FTSE 100, top retailers, and universities across the UK & Ireland, making us the largest provider in our sector. Our vision is to lead in pay, reward, analytics, and people experiences. We foster an inclusive, progressive culture where colleagues are encouraged to grow, challenge norms, and contribute to our market leadership. Our values—Unstoppable together, Always learning, Make it count, Think scale—guide us daily. Our people are our strength. We offer a supportive, flexible environment with opportunities for personal and professional growth. Our benefits include: A competitive salary. 25 days annual leave, plus your birthday off, with options to buy extra days. Private medical insurance. Life assurance of 4x salary. Enhanced pension contributions up to 8.5%. A wide range of flexible benefits supporting financial, wellbeing, lifestyle, and leisure needs. #J-18808-Ljbffr