Head of Payroll Operations & Transformation

About the role

As Head of Payroll Operations & Transformation, you\’llbe responsible for managing the operational delivery and transformation for a cohort of our strategic and enterprise clients. You\’ll manage day-to-day KPIs for service delivery, whilst maximising profitability across the business function. You\’ll play a key role in driving transformation, internally to scale and standardise our ways of working, and externally with our clients to maximise the use of our applications to provide an exceptional client and colleague experience. You\’ll be responsible for monthly governance and review meetings with clients, bringing insights to drive opportunity. You\’ll also be responsible for people development, individual career planning, skills assessment, performance management, and creating a team culture to provide an outstanding client experience.

You\’ll be required to mitigate any risk and monitor that we provide a legislatively compliant service, and continuously seek opportunities for improvement.

Your key responsibilities will include:

• Benefits delivery and realisation.
• Optimisation of our resourcing model in the UK and Kochi.
• Day-to-day oversight of the service KPIs and key metrics.
• Proactively recruiting and managing the team to achieve success.
• Being a key stakeholder in driving the business process transformation agenda with the client and implementation team
• Constantly delivering continuous improvement internally and externally to drive benefit.
• Ensuring our service is compliant in line with UK legislation, SOC and internal controls are adhered to and monitored consistently, and our service is delivered inline with our commercial arrangement,
• Identifying opportunities to drive increased commercial value and additional services.
• Being a key stakeholder in projects for new clients within the Payroll department, ensuring project timelines are met.
• Identifying, managing and improving areas of weakness, risk or compliance for the business within the UK payroll processing area.
• Monitoring of controls and regular auditing to check for completeness.
• Attending customer and executive team review meetings.
• Final escalation point for any customer complaints.
• Dealing with incidents, providing regular updates to internal and external stakeholders.
• Driving a people lead culture of development and high performance.
• Supporting and developing colleague to achieve their career goals and objectives.
• Supporting new business implementation and onboarding.

Skills & experience

• 10+ years experience in the payroll & HR industry.
• 5+ years in a leadership/management role.
• Business improvement, process design and business change experience, including implementation.
• Headcount/resource planning.
• Quality and Compliance management.
• Financial controls and processes.
• Positive attitude and energy, with a passion for building relationships.
• Succession planning and development experience.
• Process optimisation knowledge and experience.
• Ability to demonstrate and deliver continual service improvement.
• Leadership experience working in a financial service, contact centre or similar industry background.
• Positive role model for the team, ability to build relationships at all levels.
• Record of people success and development.
• Good knowledge and experience of HR practices.
• Experience of managing complex and high-volume teams, performance management and objective setting.
• Strong customer service and client management experience.
• Able to work collaboratively with multi-location stakeholders.

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences.We\’re passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

• Unstoppable together.
• Always learning.
• Make it count.
• Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services.With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

• A competitive base salary.
• 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension scheme with company contributions up to 8.5%.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

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