Senior Customer Support Advisor

Moorepay, part of the Zellis Group, service businesses in HR and Payroll, across the UK and Republic of Ireland. Thousands of organisations rely on our products and services to make sure their HR and Payroll needs are met. With new investors, an ambitious growth plan, this is an exciting time to join the Moorepay team, to build a career, drive change, and help supercharge our customer support. If you love the idea of working in a customer-centric, people focused, fast-paced and data-driven role, then we want to hear from you! In this role you will report to the Customer Support Manager, providing support to customers with application related queries and issues. You will be communicating with customers, helping them use Moorepay products. You will help improve the product by raising issues and new functionality requirements. You will be a subject matter expert on our applications and focused on service delivery to provide a great customer experience. In this role your key responsibilities will be: Working in a team alongside other Customer Support Advisors to ensure customers payrolls are managed timely, accurately, and securely. To own, take responsibility and be acco…