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For Companies At a Glance
- Tasks: Create and manage knowledgebase content to enhance customer and colleague experiences.
- Company: Join Moorepay, a leader in business services focused on optimizing customer interactions.
- Benefits: Enjoy a hybrid work model with 3 days in-office and 2 days remote.
- Why this job: Be the driving force behind self-service solutions that empower users and improve efficiency.
- Qualifications: Looking for creative individuals with strong writing skills and a passion for helping others.
- Other info: This role is perfect for those who thrive in a collaborative and dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
About the role The Knowledgebase Content Creator is a critical member of our Business Services team, whose main purpose is helping our customers and colleagues get the best out of our products and services. A big part of the role is compiling, consolidating and editing draft content that will be assigned to you, that you deliver as part of our repeatable software development lifecycle model, or via Zendesk tools and other systems and sources in use at Moorepay, to meet the requirements for customer and colleague facing content. Your flexibility will ensure youre up to the challenge of filling any gaps, as well as working with well-formed standard sources. Ultimately, you’ll be the custodian of our knowledgebases, passionately helping the business to leverage the full capability of the solution to drive improvements in the customer and colleague experience. This will drive-down demand through self-service and creating knowledgebase content, reducing contact demand and helping our customers and colleagues to work in the most optimal and efficient way possible. This role will work from our Swinton office on a hybrid basis – 3 days office/2 days working remotely. Key responsibilities in the role will include: Creating and managing the framework for the knowledgebase, ensuring consistent application/development across business functions thereby ensuring customers receive a consistent and high-quality experience. Ensuri…
Knowledgebase Content Creator employer: Moorepay Careers
Contact Detail:
Moorepay Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Knowledgebase Content Creator
✨Tip Number 1
Familiarize yourself with the tools and systems mentioned in the job description, like Zendesk. Understanding how these platforms work will give you an edge in demonstrating your ability to manage and create content effectively.
✨Tip Number 2
Showcase your flexibility by preparing examples of how you've adapted content for different audiences in the past. This will highlight your ability to fill gaps and meet diverse needs within a business.
✨Tip Number 3
Research best practices in knowledgebase management and self-service solutions. Being able to discuss these strategies during your interview will demonstrate your commitment to improving customer and colleague experiences.
✨Tip Number 4
Prepare to discuss your experience in creating and editing content. Bring specific examples that illustrate your attention to detail and your ability to maintain high-quality standards across various business functions.
We think you need these skills to ace Knowledgebase Content Creator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Knowledgebase Content Creator position. Understand the key responsibilities and how your skills align with them.
Showcase Relevant Experience: In your CV and cover letter, highlight any previous experience you have in content creation, knowledge management, or customer service. Provide specific examples of how you've contributed to similar projects.
Tailor Your Application: Customize your application materials to reflect the language and values mentioned in the job description. Use keywords from the posting to demonstrate that you are a good fit for the role.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Moorepay Careers
✨Show Your Passion for Knowledge Sharing
Make sure to express your enthusiasm for creating and managing knowledgebase content. Share examples of how you've helped others through effective communication and content creation in the past.
✨Demonstrate Flexibility and Adaptability
Highlight your ability to adapt to different tools and systems, like Zendesk, and your experience in filling gaps in content. Be ready to discuss specific instances where you successfully adjusted to changing requirements.
✨Emphasize Your Attention to Detail
Since the role involves compiling and editing content, showcase your meticulous nature. Provide examples of how your attention to detail has improved the quality of content or processes in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you would handle specific situations related to knowledgebase management. Practice articulating your thought process and decision-making strategies.
