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- Tasks: Lead and manage service delivery teams to ensure top-notch customer experience.
- Company: Join a dynamic company focused on innovative BPaaS solutions in the UK.
- Benefits: Enjoy opportunities for professional growth and a collaborative work environment.
- Why this job: Be part of a transformative journey, driving change and innovation in service delivery.
- Qualifications: Proven leadership skills and experience in operational management required.
- Other info: Ideal for those passionate about process improvement and team culture.
The predicted salary is between 43200 - 72000 £ per year.
The Head of Service Delivery is accountable for the operational delivery, customer experience, operational controls and overall performance of the UK BPaaS service delivery teams. Additionally, this role must ensure that the end[1]to-end delivery of the customer experience between our delivery locations is seamless through effective partnerships, effective processes and a collaborative approach to delivery of our services. The role-holder will be required to lead, motivate and manage busy operational teams through periods of significant change and transformation, ultimately always with the goal of having a high performing team culture in place. Working in conjunction with change and transformation teams across the business the role holder will be responsible for optimising the performance and productivity of the BPaaS function through effective workforce management, maximising labour arbitrage opportunities and other continuous improvement initiatives. The individual will be expected to consistently challenge the status quo and have a thirst for seeking new and better ways of working including process innovation, the use of technology and automated solutions and ensuring our colleagues are trained to deliver the expected service outcomes to a customer service professional standard.
Head of Service Delivery employer: Moorepay Careers
Contact Detail:
Moorepay Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery
✨Tip Number 1
Familiarize yourself with the latest trends in service delivery and customer experience management. Understanding how to leverage technology and automation can set you apart as a candidate who is ready to innovate and improve processes.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams through change. Highlighting your ability to motivate and lead during transformation will resonate well with our expectations for this role.
✨Tip Number 3
Network with professionals in the BPaaS industry to gain insights into best practices and challenges. This knowledge can help you articulate your understanding of operational controls and performance optimization during discussions.
✨Tip Number 4
Prepare to discuss specific continuous improvement initiatives you've implemented in previous roles. Being able to demonstrate a track record of enhancing performance and productivity will be crucial in showcasing your fit for the Head of Service Delivery position.
We think you need these skills to ace Head of Service Delivery
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and expectations of the Head of Service Delivery position. Highlight your experience in operational delivery, customer experience, and team management in your application.
Showcase Leadership Skills: Emphasize your ability to lead and motivate teams, especially during periods of change. Provide specific examples of how you've successfully managed teams and improved performance in previous roles.
Highlight Process Improvement Experience: Demonstrate your experience with process innovation and continuous improvement initiatives. Mention any relevant projects where you optimized performance or implemented new technologies that enhanced service delivery.
Tailor Your Application: Customize your CV and cover letter to reflect the key skills and experiences mentioned in the job description. Use specific language from the posting to show that you are a perfect fit for the role.
How to prepare for a job interview at Moorepay Careers
✨Showcase Your Leadership Skills
As a Head of Service Delivery, you'll need to lead and motivate teams. Be prepared to share specific examples of how you've successfully managed teams through change and transformation in the past.
✨Emphasize Customer Experience
Discuss your approach to ensuring a seamless customer experience. Highlight any strategies you've implemented that improved customer satisfaction and operational efficiency.
✨Demonstrate Change Management Expertise
Since this role involves significant change, be ready to talk about your experience with change management. Share how you've navigated challenges and driven successful transformations in previous roles.
✨Highlight Continuous Improvement Initiatives
Prepare to discuss your experience with process innovation and continuous improvement. Provide examples of how you've optimized performance and productivity in service delivery teams.
