Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic IT support team and enhance service delivery across the business.
- Company: Join Moore Kingston Smith, a top professional services firm with a focus on client service.
- Benefits: Enjoy hybrid working, competitive salary, generous leave, and comprehensive health benefits.
- Why this job: Make a real impact by improving IT services and empowering teams with technology.
- Qualifications: Experience in leading IT Service Desk and strong technical knowledge required.
- Other info: Embrace a culture of inclusion and professional growth while shaping the future of IT.
The predicted salary is between 74000 - 84000 £ per year.
Overview
At Moore Kingston Smith, we believe outstanding client service starts with brilliant people. We’re a leading professional services firm, and we’re looking for a Service Delivery Manager to lead the delivery and continuous improvement of IT services across our growing business.
Application Deadline: 14 September 2025
Department: IT Support
Location: City, London
Compensation: £74,000 / year
What you’ll be doing
- Lead and develop a geographically distributed IT support team.
- Manage day-to-day IT service delivery across Service Desk, infrastructure, and networking.
- Oversee incident, problem, and change management, ensuring swift resolutions.
- Act as ITIL lead, embedding best practice across the function.
- Monitor SLAs, KPIs, and service data, using insights to recommend improvements.
- Champion a user-focused service culture and support smooth transitions for new projects and systems.
What we’re looking for
- Proven experience leading a multi-site IT Service Desk or enterprise support function.
- Strong leadership skills, with the ability to coach and motivate technical teams.
- Broad technical knowledge across Microsoft Intune, Azure, Office 365, Exchange Online, Windows Autopilot, and IT security.
- Track record in managing high-impact incidents and driving continuous service improvement.
- Excellent stakeholder management and communication skills.
- Beneficial: Microsoft certifications, experience in professional services or regulated industries, and knowledge of accountancy/document management systems (e.g. Sage, AlphaTax, Worksite DMS).
Benefits
- Hybrid working, with our London City office as your base.
- Transparent pay framework, with salary reviews twice a year.
- 25 days annual leave + 3 days at Christmas (plus option to buy/sell).
- Private medical insurance, pension, income protection, and wellbeing support.
- A flexible benefits scheme – from gym memberships and health assessments to tech and pet insurance.
- A culture that values inclusion, professional growth, and making a positive impact.
Interested? Apply today and help shape how technology empowers our people and clients.
#J-18808-Ljbffr
IT Service Delivery Manager employer: Moore Kingston Smith
Contact Detail:
Moore Kingston Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Moore Kingston Smith or similar firms. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Moore Kingston Smith values outstanding client service, so think about how you can demonstrate your commitment to that in your responses.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully led teams or managed projects in the past. Highlighting your experience with multi-site IT Service Desks will definitely catch their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making a positive impact.
We think you need these skills to ace IT Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Delivery Manager role. Highlight your leadership experience and technical knowledge, especially with tools like Microsoft Intune and Azure.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've led IT service delivery and improved processes in previous roles.
Showcase Your Communication Skills: Since stakeholder management is key, demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from sharing how you’ve successfully managed teams and projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Moore Kingston Smith
✨Know Your ITIL Inside Out
As a Service Delivery Manager, you'll need to demonstrate your understanding of ITIL principles. Brush up on best practices and be ready to discuss how you've implemented them in past roles. This shows you’re not just familiar with the theory but can apply it effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing distributed teams. Think about specific challenges you've faced and how you motivated your team to overcome them. This will help illustrate your ability to lead and develop a high-performing IT support team.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to IT service delivery. Be prepared to discuss how you've used data to drive improvements in service delivery. This will show that you can monitor performance and make informed decisions.
✨Communicate Like a Pro
Excellent communication skills are crucial for this role. Practice articulating complex technical concepts in simple terms, as you’ll need to engage with various stakeholders. Consider role-playing with a friend to refine your approach and ensure you come across as clear and confident.
