At a Glance
- Tasks: Deliver exceptional client service and support financial planners in achieving client goals.
- Company: Join a leading Chartered Independent Financial Planning team in London.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in clients' financial journeys while growing your career.
- Qualifications: Previous IFA administration experience and strong communication skills required.
The predicted salary is between 30000 - 36000 £ per year.
IFA Administrator
Department
Financial Planning
Employment Type
Permanent - Full Time
Location
City, London
Compensation
Description
We are a team of Chartered Independent Financial Planners, recognised by the Chartered Insurance Institute (CII).
Our chartered status reflects our commitment to a client-first approach, ethical practice, and continuous professional development.
We provide holistic financial planning — covering wealth management, family protection, retirement planning, and property finance — while integrating ESG principles for clients who value responsible investing.
Our financial planning team is growing rapidly, now nearly 50 strong, and we’re proud of the collaborative, values-driven culture we’ve built through organic growth and strategic acquisitions.
We’re now looking for experienced Client Services Executives with a strong background in IFA administration to join our team.
In this role, you'll play a key role in delivering an exceptional client experience.
You’ll work closely with the client support team and financial planners, ensuring accurate documentation, timely implementation of recommendations, and compliance with FCA regulations.
You’ll support clients across a broad range of financial planning solutions, including pensions, investments, protection and platform-based products, helping to deliver positive outcomes and a seamless client journey.
This is an opportunity to be part of a collaborative, fast-growing team where your work directly supports clients in achieving their financial goals.
Key Responsibilities
- Client Service & Administration
- Act as a primary point of contact for clients, ensuring queries are resolved promptly and professionally.
- Prepare documentation and meeting packs for adviser/client appointments, including quotations and illustrations.
- Process a range of new business applications across pensions, investments, protection and platform-based solutions, taking ownership of the full lifecycle through to completion.
- Maintain accurate client records within back-office systems and produce client valuations, portfolio reviews and investment reports as required.
- Manage policy servicing activities including fund switches, withdrawals, top-ups, premium amendments, beneficiary updates and client account maintenance.
- Obtain information from product providers, platforms and pension schemes, including valuations, illustrations, surrender values and transfer information.
- Prepare and submit pension and investment transfers, liaising with providers and monitoring cases through to completion.
- Implement adviser recommendations, process adviser remuneration instructions, and respond to queries relating to fees, charges and commissions.
- Provide general administrative support to ensure high standards of client service.
- Compliance & Quality
- Ensure client files contain all required documentation, including fact-finds, suitability reports, application forms and anti-money laundering documentation, in line with FCA requirements.
- Support compliance reviews and resolve outstanding file queries.
- Communication & Collaboration
- Build and maintain strong working relationships with advisers, colleagues, and external providers to deliver an efficient service.
- Liaise across departments and offices in a professional manner.
- Operational Support
- Manage incoming enquiries, telephone calls, and meeting arrangements, including room bookings and visitor coordination.
- Maintain electronic filing systems and assist with general office administration.
- Contribute to project work and process improvement initiatives.
- Professional Standards
- Complete mandatory training and engage in ongoing personal development.
- Uphold company values and ensure a positive client experience in all interactions.
- Undertake additional duties as required.
Skills, Knowledge and Expertise
Essential Experience
- Previous IFA administration experience is essential.
- Experience with new business processing and completing annual review packs.
- Experience with a range of financial products and providers.
Essential Skills & Competencies
- Excellent communication skills, both written and verbal, with the ability to build strong relationships.
- Proficient in Microsoft Office applications (Word, Excel, Outlook) for accurate documentation and reporting.
- Strong planning, organisational, and prioritisation skills to manage multiple tasks effectively.
- High attention to detail and accuracy in all work.
- Ability to adapt to a fast-paced, changing environment and meet tight deadlines.
- Proactive approach to identifying process improvements and driving efficiencies.
- Strong team player with the ability to work independently and use initiative.
- Customer-focused mindset, ensuring a positive client experience in all interactions.
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Client Services Executive - Financial Planning employer: Moore Kingston Smith LLP
Moore Kingston Smith LLP is an excellent employer for those seeking a rewarding career in payroll management, particularly within the vibrant hospitality sector. With a strong emphasis on employee growth and development, the company offers a supportive work culture that values flexibility through its hybrid working model in St Albans. Employees benefit from comprehensive training opportunities and a collaborative environment that fosters innovation and compliance excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive - Financial Planning
✨Tip Number 1: Tap Into Professional Networks
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We think you need these skills to ace Client Services Executive - Financial Planning
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Moore Kingston Smith LLP and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
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How to prepare for a job interview at Moore Kingston Smith LLP
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
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✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Moore Kingston Smith LLP's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
