At a Glance
- Tasks: Coordinate repairs and maintenance, ensuring efficient service delivery and communication.
- Company: Join a dynamic team at Homeforce, focused on customer satisfaction.
- Benefits: Competitive hourly rate, hands-on experience, and a supportive work environment.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and ability to manage multiple tasks effectively.
The predicted salary is between 12 - 13 £ per hour.
The Service Delivery Co‑ordinator’s main duties include supporting Managers with planning all aspects of the repairs, voids and planned maintenance works, dealing with residents, operatives and sub‑contractors, working with the IT systems, managing operative’s diaries and general administration.
You are responsible for the first point of contact from the customer dealing with day to day enquiries, through to delivering the invoicing process for sales and expenditure enabling the efficient running of Homeforce.
Specific Tasks:- To receive calls, emails and web chat enquiries directly from customers and maintain communications through to job completion as part of the Repairs Hub.
- Following job notification, diagnose and record in the Job management system then plan & mobilise internal / external contractor resources having a strong focus on First Time Fix, ensuring an efficient service is delivered.
- To manage and co‑ordinate the workload of employees and monitor outputs against performance and quality targets, ensuring compliance with work specifications and statutory duties.
- To ensure that the trades staff and contractors communicate in a timely and accurate manner about the progress of work, to schedule their workload efficiently and effectively.
- Management job WIP (Completion in time/ jobs in jeopardy and overdue orders).
- Manage further works and material orders through to job completion.
Location: Rowley Regis | Salary: £12 - £13 per hour | Job type: Contract | Posted: 20/09/2023
REPAIRS SCHEDULER / COORDINATOR in Rowley Regis employer: Moore Green Recruitment Ltd
Homeforce is an exceptional employer that prioritises employee development and fosters a collaborative work culture in Rowley Regis. With a focus on efficient service delivery, employees benefit from hands-on experience in repairs coordination while enjoying competitive pay and opportunities for career advancement within a supportive team environment.
Contact Details:
Moore Green Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land REPAIRS SCHEDULER / COORDINATOR in Rowley Regis
✨Tip Number 1
Get to know the company! Research Homeforce and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Repairs Scheduler, you'll be the first point of contact for customers. Role-play with a friend or family member to get comfortable handling enquiries and providing updates.
✨Tip Number 3
Be proactive during interviews. Prepare questions about the role and the team dynamics. This shows you're not just looking for any job, but that you're keen on making a real impact at Homeforce.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace REPAIRS SCHEDULER / COORDINATOR in Rowley Regis
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in repairs scheduling or coordination. We want to see how your skills match the job description, so don’t be shy about showcasing your past roles and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Repairs Scheduler role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Showcase Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your communication skills. Whether it’s through your CV or cover letter, let us know how you handle enquiries and keep everyone in the loop!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Moore Green Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Repairs Scheduler/Coordinator. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like managing diaries and coordinating with contractors.
✨Prepare for Customer Interaction Scenarios
Since you'll be the first point of contact for customers, prepare for questions about handling enquiries and complaints. Think of examples from your past experiences where you successfully managed customer communications or resolved issues efficiently.
✨Showcase Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you prioritise tasks and manage workloads. You might want to share specific tools or methods you use to keep everything on track, especially when dealing with multiple jobs at once.
✨Demonstrate Your IT Proficiency
As the job involves working with IT systems, brush up on any relevant software you’ve used in the past. Be prepared to talk about your experience with job management systems and how you can leverage technology to improve efficiency in scheduling and communication.
