At a Glance
- Tasks: Support clients with admin tasks, manage events, and handle enquiries in a dynamic team.
- Company: Professional services firm known for its supportive culture and commitment to diversity.
- Benefits: Hybrid working, competitive leave options, paid volunteer days, and professional development opportunities.
- Other info: Ranked as a Great Place to Work for Women with excellent career growth potential.
- Why this job: Join a fun team, make an impact, and enjoy a great work-life balance.
- Qualifications: Experience in customer service, strong organisational skills, and proficiency in MS Office 365.
The predicted salary is between 30000 - 42000 £ per year.
Hybrid working role - Macclesfield - full time permanent. Are you looking for an exciting new administration role for 2026? Do you love variety, being busy and working as part of a fabulous small team? Can you use your fantastic organisational and customer service skills to support our clients? We have a vacancy for a Membership and Delegate Administrator and we'd love to hear from you!
We are a professional services firm and we specialise in outsourced administration, accounting, company secretarial duties and event management. Our clients are professional trade associations, academic societies and other not for profit membership and charitable organisations. This role will be mostly remote with 2 days a week in an amazing and inspiring office space with excellent facilities in Macclesfield.
You will need to have experience of working in an office environment, excellent MS Office 365 skills, and an engaging, warm, approachable and friendly manner. You will also need to be able to organise your work, juggle multiple projects and enjoy working as part of a small, fun and supportive team.
What will I be doing in this role?
- This is a client facing role – a professional telephone manner and in person communication skills is essential.
- Answering a high volume of emails and calls from clients and their members and potential members, and resolving any queries raised in a timely and professional manner working to agreed deadlines.
- Raising invoices and assisting in credit control.
- Being a contact person for external enquiries, including responsibility for the info@ email inbox for a number of clients and responding to agreed deadlines.
- Managing event registrations and attending client events / conferences. (Some travel required in UK / Europe).
- Ensuring that the electronic filing system, project records and client databases are kept up-to-date with event, committee and membership activity information.
- Updating client websites, managing mailing lists and using client’s eshot mailing systems.
- Working as a team to cover the peaks and troughs of annual client contract delivery.
What skills and experience should I be able to demonstrate?
- Experience in enquiry handling and customer service excellence within a service / business environment.
- Excellent administrative and organisational skills with an ability to progress a number of tasks simultaneously, prioritise workload and maintain effective systems.
- A high level of communication and presentation skills with the ability to quickly establish credible relationships at all levels.
- Flexible and adaptable to changing priorities and requirements.
- Experience of using a CRM.
- Works with high accuracy and attention to detail - takes pride in their work.
- A focus on providing an outstanding service to our clients and understand they are our priority.
Why join us?
- We are ranked as a Great Place to Work for Women and in the Top 100 in the Consulting and Professional Services Category!
- A commitment to equality, diversity and inclusion to work in a collaborative and supportive environment that respects and values all team members in their contributions.
- A positive work / life balance and paid Volunteer Days so we can give back.
- Buy up to 10 days of annual leave plus a Christmas Office shutdown for all employees.
- A sense of belonging, a shared vision and values that highlights our purpose and mission.
- A passion for people and keeping our team and our clients at the heart of our business.
- Autonomy, opportunity for growth and ongoing Professional Development.
Health
Administrator - Membership and Delegate employer: Moore Engage
Join a dynamic professional services firm in Macclesfield, where you will thrive in a hybrid working environment that promotes a positive work-life balance and values diversity and inclusion. As a Membership and Delegate Administrator, you'll be part of a supportive small team, enjoying opportunities for professional development while contributing to meaningful projects for not-for-profit organisations. With excellent facilities and the chance to engage with clients across the UK and Europe, this role offers a fulfilling career path in a company recognised as a Great Place to Work for Women.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Membership and Delegate
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Administrator role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they value teamwork and client service. Think of examples from your past experiences that showcase your organisational skills and customer service excellence.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, shoot a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our fabulous team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace Administrator - Membership and Delegate
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who can connect with our clients, so a warm tone can go a long way.
Tailor Your Application:Make sure to tailor your application to the role of Membership and Delegate Administrator. Highlight your organisational skills and customer service experience, and give examples of how you've juggled multiple tasks in the past. This will show us that you understand what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for before hitting that submit button.
How to prepare for a job interview at Moore Engage
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Membership and Delegate Administrator role. Familiarise yourself with the key tasks mentioned in the job description, such as handling enquiries, managing event registrations, and maintaining client databases. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational abilities, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects. Think about how you prioritised your workload and maintained effective systems, as this will showcase your suitability for the position.
✨Demonstrate Your Customer Service Excellence
As a client-facing role, it's crucial to highlight your customer service skills. Prepare to share anecdotes that illustrate your warm and approachable manner when dealing with clients. Discuss how you've resolved queries efficiently and professionally, as this will show that you understand the importance of client satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. For instance, think about how you would handle a high volume of emails or manage last-minute changes to an event. Practising these scenarios will help you feel more confident and articulate during the interview.
