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- Tasks: Provide top-notch customer service and handle client queries with a friendly approach.
- Company: Join the Moorcroft Group, a leading UK consumer debt recovery specialist.
- Benefits: Enjoy a competitive salary, discounts at major retailers, and a health & wellbeing programme.
- Why this job: Kickstart your career in a supportive environment with full training and growth opportunities.
- Qualifications: GCSEs in Maths and English, plus strong admin skills and Microsoft Office proficiency.
- Other info: Flexible shifts, casual dress, and a vibrant team culture await you!
The predicted salary is between 23100 - 23100 £ per year.
An exciting opportunity has arisen for a Client Services Agent to join us at the Moorcroft Group. Immediate starts available - with full training within our Moorcroft Training Academy.
In return we offer:
- A competitive salary of £23,100 per annum
- Long service bonus up to an additional £1000 per annum within 2 years
- Office based role within a friendly team
- Access to our online discounts platform including over 850 major retailers such as Boots, Selfridges, ASOS and Morrisons
- Access to our online Wellbeing Centre including free video workouts, mindfulness/meditation exercises, blog posts and over 900 recipes
- Employee Assistance Programme provided by Bupa
- Long service awards
- Paid sickness scheme
- Additional holidays to reward long service
The Moorcroft Group are a leading UK consumer debt recovery specialist working on behalf of most major companies within the UK and are recruiting for a Client Services Agent to join their head office in the centre of Stockport. Moorcroft are an Investors In People Silver employer.
Client Services Agents are responsible for providing effective communications between customers and our clients, whilst adhering to company policy/procedures to ensure the Company complies with appropriate regulatory requirements. We offer full training within a friendly team environment using state of the art IT systems.
The role entails handling raised customer or client queries in a timely manner according to pre-arranged service level agreements. Letter writing skills are a must to issue good quality bespoke responses to our customers following client responses to raised queries. A successful candidate will also follow up on any outstanding queries using relevant management reports.
As a Client Services Agent you will also handle any inbound calls from clients and transfer accordingly to the relevant department, getting to know many people throughout the business allowing you to gain a good understanding of other departmental roles.
Successful candidates will:
- Be educated to GCSE standard in Maths and English
- Possess excellent administration skills
- Be competent in Microsoft Office software
The hours of work alternate between early and late shifts on a weekly basis. You will be required to work both shifts:
- Early Shift: Monday to Friday 7am - 1pm and Saturday 8.30am - 4pm
- Late Shift: Monday to Thursday 1pm - 9pm and Friday 1pm - 7pm
This is a full time permanent position. There are local public transport links nearby. This role would suit someone looking to work within a professional customer service orientated environment or someone with experience as a Customer Service Representative or Administrator.
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount
Education: GCSE or equivalent (preferred)
Client Services Administrator in Stockport employer: Moorcroft Group
Contact Detail:
Moorcroft Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator in Stockport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Moorcroft Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Client Services Administrator, especially your administration skills and customer service experience.
✨Tip Number 3
Dress the part! Even if it's a casual environment, looking smart can make a great first impression. Choose an outfit that’s professional yet comfortable, so you feel confident during your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Client Services Agent position.
We think you need these skills to ace Client Services Administrator in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Administrator role. Highlight your administration skills and any relevant experience in customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your skills align with what we’re looking for. Keep it friendly and professional, just like us!
Showcase Your Communication Skills: Since the role involves handling customer queries, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Moorcroft Group
✨Know the Company Inside Out
Before your interview, take some time to research the Moorcroft Group. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Brush Up on Your Communication Skills
As a Client Services Administrator, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer queries in the past.
✨Demonstrate Your Administration Skills
Since excellent administration skills are a must, be ready to discuss your experience with Microsoft Office and any relevant software. Consider bringing along examples of your work or discussing specific tasks you've managed efficiently.
✨Prepare for Shift Work Questions
Given the alternating shift patterns, be prepared to discuss your flexibility and willingness to adapt. Think about how you manage your time and energy during different shifts, and be ready to share your strategies.