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- Tasks: Lead and support staff while ensuring excellent guest experiences at The George Hotel.
- Company: Join a family-run hotel known for its warm hospitality in Lichfield.
- Benefits: Enjoy competitive pay, hotel discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for career growth in a friendly atmosphere.
- Why this job: Be part of a passionate team and make a difference in guests' stays.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Duty Manager to join our team here at The George Hotel! We are looking for someone who is customer focused and passionate about hospitality to join our team here at The George Hotel, Lichfield. The ideal candidate could work between 30 and 37.5 hours across 4 or 5 days, this will include evenings and weekends.
You will have strong interpersonal and communication skills and the ability to lead, motivate and support staff across the hotel. You will help ensure any guest issues are resolved quickly and professionally as well as assisting with the smooth operations of the restaurant, special events and group bookings.
Benefits:
- A permanent contract (following a successful probation period)
- £13.60 per hour
- Pay for all hours worked
- Additional holiday for long service
- Enhanced rate of pay for working on key bank holidays
- A Company reward scheme where you are rewarded for your hard work
- Hotel discounts
- Discounts when dining in our restaurants or attending one of our special events
- Employee assistance programme
- Free onsite parking
- A uniform
- Meals on duty
This is an excellent opportunity for someone to join a well-established, family run business.
Duty Manager employer: Moor Hall Hotel & Spa
Contact Detail:
Moor Hall Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on a Duty Manager position at a fab place like The George Hotel!
✨Tip Number 2
Prepare for those interviews! Research common questions for Duty Manager roles and practice your answers. We want you to showcase your customer focus and leadership skills, so think of examples from your past experiences that highlight these traits.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you go for interviews or networking events. It shows you’re serious about landing that Duty Manager gig!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team at The George Hotel!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your customer focus and how you've gone the extra mile to ensure guests have a fantastic time.
Highlight Your Leadership Skills: As a Duty Manager, you'll be leading a team, so make sure to mention any relevant experience you have in motivating and supporting staff. We want to see how you can inspire others to deliver top-notch service!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you're the perfect fit for The George Hotel.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Moor Hall Hotel & Spa
✨Know Your Hospitality Stuff
Make sure you brush up on your knowledge of the hospitality industry. Understand what makes a great guest experience and be ready to share examples of how you've handled customer service challenges in the past.
✨Show Off Your Leadership Skills
As a Duty Manager, you'll need to lead and motivate staff. Prepare to discuss your leadership style and provide specific examples of how you've successfully managed a team or resolved conflicts in previous roles.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult guest or managing a busy restaurant shift. Think through your responses ahead of time so you can demonstrate your problem-solving skills and quick thinking.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the hotel’s operations or team culture. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.