Business Operations Assistant - 0.8 FTE in London

Moonshot believes that marginalised people in society — including minority ethnic people, people from working class backgrounds, women, Disabled and LGBTQIA+ people — must be centred in the work we do. We strongly encourage applications from people with these identities or who are members of other communities who are currently underrepresented in our workforce. We know a diverse workforce will enable us to understand drivers behind violent extremism and online harms in an in-depth way and do better work to counter them.

About the role:

Do you have a passion for operational excellence and a genuine interest in working for an organisation tackling online harms, from violent extremism and gender based violence to disinformation and child online exploitation? Do you thrive in dynamic environments where you can support multiple teams and juggle competing priorities? Moonshot is currently recruiting a Business Operations Assistant, a new role providing cross functional support across our Operations and People & Culture teams. This is a varied position where you will gain broad exposure to different aspects of organisational operations, acting as a key point of coordination between departments while building transferable skills across administration, HR processes, and operational systems.

In this role, you will work collaboratively with colleagues across both teams to ensure smooth day to day operations, accurate record keeping, and effective administrative support. Your ability to manage competing demands, communicate clearly with stakeholders, and maintain high standards of accuracy will be central to the smooth running of the organisation.

Your responsibilities will include:

• People & Culture Support:

• Maintaining accurate and confidential HR records and databases.
• Performing periodic audits of HR files to ensure all required documents are correctly filed.
• Assisting with candidate communications during recruitment and onboarding.
• Supporting annual processes such as performance reviews and engagement surveys.
• Coordinating training and learning and development activity.
• Supporting day to day HR operations, including responding to general staff queries and signposting to relevant policies.

• Supporting the smooth day to day running of the office, including managing office supplies and keeping shared spaces tidy and well stocked.
• Acting as a point of contact for vendors and service providers, and supporting the management of those relationships.
• Assisting with compliance processes such as data protection, health and safety, and insurance renewals, and helping to maintain organisational systems.
• Supporting the operations team with projects and initiatives, including audit preparation.
• Providing general administrative support to the wider team as required.

Requirements

Essential:

• Demonstrated experience in an administrative or coordination role.
• Exceptional attention to detail and a commitment to accuracy in all work.
• Excellent organisational skills, with the ability to manage multiple responsibilities across different teams and prioritise effectively.
• Strong written and verbal communication skills, with the ability to communicate clearly with colleagues at all levels and with external stakeholders.
• Ability to work effectively with senior colleagues, including prioritising tasks, flagging issues proactively, and seeking clarification when needed.
• Proactive and self motivated approach, with the ability to anticipate needs and take initiative.
• Highly trustworthy, with the ability to handle confidential information with appropriate discretion.
• Strong interpersonal skills, with patience, empathy, and the ability to build effective working relationships.
• Ability to learn new systems and processes quickly.
• Commitment to Moonshot's mission and ethos.

Desirable:

• Previous experience in HR or operations roles.
• Experience working in a role that required supporting different departments, projects, or stakeholders.
• Proficiency in Google Workspace (particularly Sheets and Docs) or Microsoft Office (particularly Excel and Word).
• Experience working in a fast paced or mission driven organisation.

Benefits

• 30 days' paid annual leave per year (pro rata), excluding bank holidays.
• Private healthcare package with access to specialist mental health cover, including coverage for partners and children.
• Employee Assistance Programme providing access to mental health support.
• Generous maternity and paternity leave: 26 weeks paid maternity leave, 8 weeks paid paternity leave.
• All permanent employees are granted share options upon employment.
• Salary: £30,784 - £33,000 FTE (depending on skills and experience).