At a Glance
- Tasks: Lead daily operations in a fast-paced warehouse environment and support your team.
- Company: Join the Moonpig Group, a leader in online gifting with a heart.
- Benefits: Enjoy competitive pay, great benefits, and a supportive team culture.
- Other info: Dynamic role with opportunities for growth and continuous improvement.
- Why this job: Make a real impact by helping people celebrate special moments every day.
- Qualifications: Experience in warehouse operations and a valid VNA/Forklift licence required.
The predicted salary is between 30000 - 40000 £ per year.
We’re the Moonpig Group - home to Moonpig, Greetz, Red Letter Days and Buyagift - and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles. We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter - packed with personal touches and delivered with care. We’re not just about selling cards or gifts - we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive. If you’re looking to make an impact, bring your spark and be part of something meaningful - we’d love to have you on the team.
About the Role
We’re looking for a hands‑on Supervisor to support the day‑to‑day running of our Inbound, Space, Projects, and Inventory operations at our Tamworth site. This is a working leadership role where you’ll combine operational delivery with team coordination, helping to keep stock moving safely, accurately, and efficiently across the warehouse. You’ll play an important role in driving operational performance, maintaining high standards, and supporting a positive team culture. Working closely with Supply Chain, internal teams, suppliers, and carriers, you’ll help ensure smooth communication, effective problem‑solving, and reliable operational delivery. This role is ideal for someone who enjoys balancing frontline leadership with practical operational responsibilities in a fast‑paced environment.
Key Responsibilities
- Lead and support daily activities across Inbound, Space, Projects, and Inventory operations
- Allocate workload effectively to ensure priorities and service levels are achieved
- Monitor workflow throughout the shift and respond to changing operational demands
- Act as a first point of contact for operational queries and escalations
- Support inbound, stock movement, inventory, and space utilisation activities within the operation
- Safely operate VNA/forklift equipment in line with site procedures and licence requirements
- Support stock putaway, replenishment, relocation, and housekeeping activities
- Build strong working relationships with Supply Chain teams, suppliers, carriers, and internal stakeholders
- Communicate operational updates, priorities, risks, and performance information clearly
- Support productivity, quality, service, and stock accuracy targets
- Track team performance and support corrective actions where required
- Provide coaching, guidance, onboarding, and day‑to‑day support to team members
- Conduct team briefings and communicate operational priorities
- Support project and change activity across the department
- Identify opportunities to improve processes, efficiency, stock accuracy, and space utilisation
- Ensure all activities are completed safely and in line with company procedures and operational standards
- Support audit readiness, compliance activity, and housekeeping standards across the department
About You
- Valid VNA/Forklift licence
- Experience working within a warehouse, logistics, or supply chain environment
- Strong understanding of inbound operations, inventory control, stock management, or space planning
- Experience supporting or leading teams within a fast‑paced operational environment
- Ability to balance hands‑on operational tasks with leadership responsibilities
- Strong communication skills with confidence working across teams and external contacts
- Comfortable using Warehouse Management Systems (WMS)
- Good working knowledge of Google Sheets, Google Docs, and Microsoft Office products
- Strong organisation skills with the ability to prioritise workload effectively
- Good attention to detail and problem‑solving ability
- Solid understanding of health and safety practices within warehouse operations
- Positive and collaborative approach to teamwork and continuous improvement
Interview Process
- Stage 1: Onsite Assessment Day
- Stage 2: Final Onsite Interview with Hiring Manager and Team Member (45–60 minutes)
- Offer!
What’s in it for you?
Competitive Pay
Supervisor employer: Moonpig
At Moonpig Group, we pride ourselves on being an exceptional employer, fostering a vibrant work culture that values creativity and collaboration. Located in Tamworth, our team enjoys competitive salaries, comprehensive benefits, and ample opportunities for personal and professional growth, all while contributing to our mission of spreading joy through thoughtful gifting. Join us to make a meaningful impact in a supportive environment where your ideas can flourish and every day brings the chance to celebrate life's special moments.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the company! Before your interview, dive into Moonpig Group's mission and values. Show us that you understand what we’re all about and how you can contribute to spreading joy and making celebrations special.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and operational challenges. Think of examples from your past experiences where you’ve successfully led a team or solved a problem in a fast-paced environment.
✨Tip Number 3
Be ready to showcase your skills! If you have experience with VNA/forklift operations or warehouse management systems, be sure to highlight that. We want to see how your hands-on experience can help us keep things running smoothly.
✨Tip Number 4
Don’t forget to ask questions! Show us your interest by asking about team dynamics, operational challenges, or opportunities for improvement within the role. It’s a great way to demonstrate your enthusiasm and commitment to making an impact.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making people feel loved and celebrated, just like we do at Moonpig Group.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience in warehouse operations and team leadership. We love seeing how your skills align with our mission of spreading joy and ensuring smooth operations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your experiences and achievements effectively without any fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. We can’t wait to hear from you!
How to prepare for a job interview at Moonpig
✨Know the Company Inside Out
Before your interview, take some time to really understand what the Moonpig Group is all about. Familiarise yourself with their brands and mission. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully managed a team or improved operational processes. Highlight how you can balance hands-on tasks with leadership responsibilities.
✨Be Ready for Practical Scenarios
Expect to face practical scenarios during the assessment day. Brush up on your knowledge of warehouse operations, inventory control, and stock management. Think about how you would handle specific challenges that might arise in a fast-paced environment.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would communicate operational updates and priorities to your team and other stakeholders effectively.
