Shift Manager

Overview

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care. We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive. If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷

Shift Manager | Tamworth – On-site | Competitive Salary + Benefits

About the Role

At Moonpig, everything we do is about helping people connect — and behind the scenes, our Operations teams make that happen. We’re looking for an experienced Shift Manager to join our Tamworth site, leading production and print operations during your shift and supporting teams to deliver great results, safely and efficiently.

Reporting into the Senior Operations Manager, you’ll lead a group of Team Leaders (including the Print Room Team Leader), balancing day-to-day operational delivery with people leadership and continuous improvement. If you enjoy being visible on the floor, solving problems in real time, and helping others grow, this role offers real impact and responsibility.

Key Responsibilities

• Lead, motivate, and develop Team Leaders and Production Operatives to deliver shift and production targets
• Ensure production plans are delivered on time, within budget, and to agreed quality standards
• Monitor KPIs and performance metrics, taking corrective action where needed
• Identify and resolve production issues and bottlenecks quickly to minimise disruption
• Manage inbound and outbound BAU operations, ensuring accuracy and smooth workflow
• Oversee inventory management, including cycle counts and resolving stock accuracy issues
• Coordinate and schedule print jobs to meet deadlines and customer requirements
• Oversee printing processes to ensure accuracy, consistency, and high-quality output
• Manage printing supplies such as paper, ink, and toner, ensuring timely restocking
• Create and maintain a safe, clean working environment through safety briefings, training, and compliance
• Investigate, report, and escalate safety incidents in line with procedures
• Handle people matters fairly and confidently, including performance management, absence, disciplinaries, and grievances
• Prepare shift schedules and approve timesheets using UKG
• Act as a key link between Operations, Print, IT, Design, and other internal teams
• Lead and support continuous improvement activity and identify cost-saving opportunities
• Organise and facilitate meetings across Printing and Operations
• Provide regular updates on shift performance and operational priorities to the Senior Operations Manager

About You

• You have at least 2 years’ experience in a supervisory or management role within a production or manufacturing environment
• You’re confident leading people, giving clear direction, and supporting teams to perform at their best
• You have a solid understanding of production processes and quality control
• You’re comfortable managing performance and employee relations matters
• You communicate clearly, stay calm under pressure, and make sound decisions
• You’re organised, detail-focused, and proactive in solving problems
• You’re committed to health, safety, and compliance, and lead by example

Nice to have, but not essential:

• Experience in a print production environment
• Knowledge of continuous improvement approaches such as Lean or Six Sigma
• A qualification in logistics, warehousing, manufacturing, or operations

Hiring Process

1. Stage 1: On-site interview with the Hiring Manager
2. Stage 2: On-site interview with other team members
3. Offer

Our process may vary depending on role and availability. We keep candidates informed of any changes.

What’s in it for you?

We believe in empowering our team to do their best work. Enjoy:

• Competitive Pay & Bonus: Including generous pension plans and staff discounts on Moonpig products.
• Wellbeing First: Private medical and dental care (UK), mental health support, and on-site food trucks during busy periods.
• Feel-Good Extras: Birthday and anniversary celebrations, a friendly team culture, and a supportive warehouse environment where we think team every day.
• On-Site at Tamworth: Modern, safe, and social workspace with fixed shift patterns to support balance.
• Room to Grow: Learning opportunities, internal development paths, and the chance to raise the bar as you grow with us.

Want to know more?

Explore our full benefits package: here

Our Values

At Moonpig, our values guide how we show up every day — whether we’re packing orders, fixing a printer jam, or helping a teammate hit a deadline:

• Be Brave – We speak up, take initiative, and try new things — even when it’s a bit outside our comfort zone.
• Raise the Bar – We take pride in doing great work and always look for ways to improve how we work and deliver.
• Keep it Simple – We focus on what really matters, avoid unnecessary complexity, and get things done.
• Think Team – We support each other, work together, and know we’re stronger as one team — whether on the warehouse floor or across the business.

Moonpig Group\’s Commitment to Equality, Diversity, and Inclusivity:

At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 – If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.