At a Glance
- Tasks: Lead the design of impactful customer experiences across multiple product areas.
- Company: Join Moonpig Group, a leader in online gifting and celebration.
- Benefits: Enjoy competitive pay, flexible working, and generous holidays.
- Other info: Be part of a diverse team that values creativity and collaboration.
- Why this job: Make a real impact by shaping products that bring joy to millions.
- Qualifications: Proven experience in product design with strong strategic and detail-oriented skills.
The predicted salary is between 66150 - 80850 £ per year.
We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered.
Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.
We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart.
Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.
We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special.
And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.
If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team.
At Moonpig, we're entering an exciting new chapter in how we design product features that millions of people love.
We're looking for a
Principal Product Designer to help shape the future of our customer experience.
This is a rare opportunity to influence the direction of our product beyond individual features, solving the biggest customer challenges across multiple journeys while raising the bar for design craft across the business.
You’ll be a senior individual contributor with influence across Product, Design and Engineering, partnering with leaders across the organisation to create experiences that are intuitive, beautifully crafted and commercially impactful.
From defining strategic opportunities to sweating the smallest interaction details, you’ll balance big-picture thinking with exceptional execution.
If you're passionate about creating products that delight customers, thrive in ambiguity, and enjoy bringing people together around a shared vision, we'd love to hear from you.
- Lead the design of Moonpig's most strategic, complex and high-impact customer experiences across multiple product areas.
- Shape end-to-end customer journeys that connect user needs, business priorities and technical considerations.
- Move confidently between strategic thinking and detailed interaction design, ensuring every experience is intuitive, accessible and beautifully crafted.
- Set creative direction and raise the quality of design across the wider product experience.
- Combine customer insight, research, data and commercial understanding to deliver measurable outcomes.
- Influence product strategy by identifying opportunities that span multiple teams and customer journeys.
- Facilitate alignment between Product, Engineering, Research, Brand, Commercial and senior stakeholders to solve complex problems together.
- Act as a force multiplier across the Product Design team through mentoring, constructive critique and reusable design patterns.
- Champion the evolution and consistent application of Moonpig's design system.
- Help create experiences that strengthen customer engagement, loyalty and long-term business growth.
- Proven experience solving large, ambiguous product challenges with measurable customer and commercial impact.
- Exceptional product design craft across interaction design, visual design, information architecture, prototyping and end-to-end journey design.
- Ability to think strategically while maintaining an exceptional eye for detail.
- Strong systems thinking and problem-framing skills, with confidence tackling complex challenges.
- Experience balancing customer insight, experimentation and business objectives to inform design decisions.
- High level of proficiency with Figma and modern AI-powered design tools.
- Excellent storytelling, communication and facilitation skills, with the ability to influence senior stakeholders through evidence rather than authority.
- Strong commercial awareness and an understanding of how great design contributes to business performance.
- Passion for collaboration, mentoring and raising the standard of design across a wider team.
- Experience designing scalable, accessible experiences across web and native applications.
- Comfortable working in fast-moving, evolving product environments where priorities can shift.
- Recruiter Screening Call
- Portfolio Review with members of the Product Design Leadership Team
- Design Case Study Interview
- Collaborative Whiteboard Session
- Final Interview with Product Design Leadership
Our interview process may evolve slightly depending on scheduling, but we'll keep you informed every step of the way.
What's in it for you?
We believe in empowering our team to do their best work. Enjoy
- Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
- Wellbeing First: Private healthcare (UK) and mental health support
- Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
- Career Growth: Learning allowances, coaching & development programs.
Want to know more?
Explore our full benefits package: here
Check out our podcast, tech blog and product blog to hear more about how we work and what we’re building!
Our Ways of Working
We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life.
At the same time, face-to-face office time is an important and expected part of working at Moonpig Group.
We believe regular in-person working supports collaboration, alignment, and effective decision-making.
Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.
Moonpig Group's Commitment to Equality, Diversity, and Inclusivity
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong.
We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.
From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them.
Because when you feel valued and included, you can thrive, and so can we.
We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating My Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee.
These teams help make sure every voice is heard and every idea has a place.
We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress.
Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.
If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.
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Principal Product Designer employer: Moonpig
At Buyagift and Red Letter Days, we pride ourselves on being an exceptional employer that values our people as the cornerstone of our success. With a hybrid working model based in London, we offer competitive salaries, comprehensive benefits, and a culture that fosters inclusivity and personal growth. Join us to be part of a dynamic team where your contributions directly impact our mission of delivering happiness and creating unforgettable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Product Designer
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Moonpig for a Principal Product Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Moonpig before they go live!
We think you need these skills to ace Principal Product Designer
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Principal Product Designer at Moonpig, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Moonpig does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Moonpig. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Moonpig.
How to prepare for a job interview at Moonpig
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Moonpig, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Moonpig might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Moonpig!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Moonpig is looking for.
