At a Glance
- Tasks: Manage and grow existing partner relationships to drive revenue and improve performance.
- Company: Join a leading UK experiences company under the Moonpig Group.
- Benefits: Competitive salary, bonuses, private healthcare, and generous holidays.
- Other info: Flexible hybrid working with a focus on collaboration and inclusivity.
- Why this job: Be part of an innovative team shaping the future of gifting experiences.
- Qualifications: Experience in account management and strong analytical skills required.
The predicted salary is between 51750 - 63250 £ per year.
About the Role
Buyagift and Red Letter Days have been leading names in UK experiences for over 20 years. As part of Moonpig Group, we’re building the next stage of our experiences marketplace, bringing together data, technology, strong brands and great partner relationships to create a world-class gifting proposition. We’re looking for a commercially minded (Senior) Partner Growth Manager to manage and grow a portfolio of existing experience partners. Reporting to a Category Manager, you’ll use data, insight and strong relationships to improve partner performance across Buyagift and Red Letter Days. This role is all about partner growth and performance rather than new partner acquisition. You’ll help drive revenue and margin, improve product quality and availability, strengthen campaign participation and find new ways for our partners and proposition to grow. This is a hybrid role, with two days per week in our Central London office.
Key Responsibilities:
- Own and grow a portfolio of existing experience partners, driving revenue, margin, product quality, availability and engagement.
- Build trusted relationships with partners and act as their key commercial contact.
- Identify opportunities for product expansion, bundles, exclusives, seasonal offers and stronger customer propositions.
- Develop and deliver partner growth plans aligned with category priorities.
- Monitor sales, margin, conversion, traffic, cancellations, availability and customer feedback to understand partner performance.
- Use data to spot risks, trends and growth opportunities, sharing clear recommendations with Category Managers and internal teams.
- Support dashboards, reporting, templates and tools that help manage partner performance at scale.
- Work with partners and internal teams to deliver launches, campaigns, promotions and trading plans.
- Collaborate with Marketing, Trading, Operations, Finance and Customer teams to support smooth execution.
- Make sure partner information, pricing, promotional setup and product details are accurate and delivered on time.
- Support Category Managers with day-to-day category priorities.
- Bring partner insight, competitor activity, market trends and customer feedback into category planning.
- Identify ways to improve the partner portfolio, product mix, customer proposition and commercial performance.
- Support scalable partner communications, including toolkits, templates, webinars, email flows and best-practice guides.
- Find ways to reduce manual work and improve consistency across partner management.
- Share insights and learnings with other Account Managers and Category Managers.
About You:
- Proven experience in account management, partner management, commercial partnerships, marketplaces, e-commerce, retail or digital commerce.
- Track record of growing an existing account or partner portfolio.
- Strong commercial understanding of revenue, margin, customer value and partner performance.
- Confident relationship-building, communication, influencing and negotiation skills.
- Strong analytical skills, with experience using performance data to inform decisions.
- Highly organised approach, with the ability to balance multiple partners, priorities, campaigns and deadlines.
- Comfortable collaborating across commercial, marketing, trading, operations, finance and customer teams.
- Proactive and resilient, with the ability to work effectively in a fast-paced environment.
- Experience managing a sizeable portfolio of accounts or partners, ideally 25+ relationships, would be valuable.
- Experience within marketplaces, e-commerce, gifting, travel, hospitality, leisure, wellness, entertainment or another experience-led business would be useful.
- Experience with partner segmentation, scalable account management, automation, templates, webinars, toolkits or partner enablement would be an advantage.
- Experience negotiating commercial terms, promotional support, exclusives or product expansion would be beneficial.
- Understanding of category management, trading plans, merchandising or customer propositions would be helpful.
- Experience using CRM, BI or reporting tools such as Salesforce, Looker, Tableau, Power BI or similar would be useful.
- For the senior-level role, stronger commercial judgement, confidence influencing stakeholders and the ability to lead initiatives across a wider partner base will be important.
Interview Process:
- TA Screen: 30 minutes
- 1st Interview: Hiring Manager Interview 60min
- 2nd / Final Interview: Hiring Manager / Senior Stakeholder
What’s in it for you?
- Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.
- Wellbeing First: Private healthcare (UK), dental, life insurance and mental health support.
- Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.
- Career Growth: Learning allowances, coaching, and development programs.
- Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.
Our Ways of Working: We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.
Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us. From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we. We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Yourself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place. We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves. If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so.
Partner Growth Manager employer: Moonpig
At Moonpig Group, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. With competitive pay, generous benefits, and a strong focus on career growth through learning and development opportunities, we ensure that every team member feels valued and supported. Our hybrid working model promotes flexibility while maintaining essential in-person collaboration, making Moonpig an exceptional place to contribute to meaningful moments that matter.
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We think you need these skills to ace Partner Growth Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Moonpig, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Moonpig
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Moonpig’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
