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- Tasks: Lead a team to ensure smooth onboarding of new products and optimise processes.
- Company: Join Moonpig, a leading gift experience provider focused on delivering happiness.
- Benefits: Enjoy a collaborative culture, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a mission-driven team that values inclusivity and exceptional customer experiences.
- Qualifications: Experience in project management and team leadership is essential; Salesforce knowledge is a plus.
- Other info: This is a 9-month fixed-term contract with a focus on creating lasting memories.
The predicted salary is between 48000 - 56000 £ per year.
About us:
Buyagift and Red Letter Days are the UK’s leading gift experience provider. Our core focus is to deliver happiness to our customers, suppliers, team and retail partners, we aim to do this by providing industry leading products. The iconic Red Letter Days brand was added to our portfolio in November 2017, and we are extremely proud to be part of the Moonpig Group since July 2022. Our people are a fundamental driver of our success. We place great importance on nurturing exceptional people as we firmly believe that our competitive advantage stems from the capabilities and potential of our workforce. Our People team helps to drive those efforts across the business.
We are recruiting for a highly motivated and organised Onboarding Manager for an initial 9 month FTC to lead a small team responsible for transitioning new products from the point of signature to full readiness for setup. This role requires a strong understanding of project management, process optimisation, and team leadership. You will be instrumental in ensuring a smooth and efficient onboarding experience, collaborating cross-functionally to streamline workflows and deliver exceptional results.
Key Responsibilities
- Develop, implement, and refine onboarding processes and workflows to ensure efficient and effective product transitions.
- Oversee the entire onboarding lifecycle for new products, from contract signature to readiness for technical setup.
- Collaborate closely with Buying and Content to ensure seamless handoffs.
- Establish and track key performance indicators (KPIs) for the onboarding team, regularly reporting on progress and identifying areas for improvement.
- Proactively identify and mitigate potential risks and bottlenecks in the onboarding process.
- Ensure all necessary documentation, resources, and training are available for successful product setup.
- Act as a primary point of contact for internal stakeholders regarding onboarding status and issues.
- Champion a customer-centric approach, ensuring a positive experience for all parties involved in the onboarding process.
- Lead, mentor, and manage a small team of Onboarding Executives, fostering a collaborative and high-performing environment.
About you:
- Proven experience in project management, operations, or a similar role, ideally within a software or technology company.
- Demonstrated experience in leading and managing a team.
- Excellent organisational and multitasking skills with a keen eye for detail.
- Exceptional communication, interpersonal, and negotiation skills.
- Ability to work effectively in a fast-paced and dynamic environment.
- Problem-solving mindset with the ability to identify issues and implement effective solutions.
- Proficiency in Salesforce is highly desirable.
We live by our company core purpose of Delivering Happiness – Amazing People. We only hire amazing people like you, if this is you and if this sounds like the opportunity you have been looking for, we would love to hear from you.
Our mission
For everyone in the UK to create unique memories that last a lifetime.
Our vision
To be the most trusted platform in the UK gift experience market.
Our Commitment to Equality, Diversity and Inclusivity
We’re committed to creating an inclusive and caring culture with amazing people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds - from working parents who need flexibility with their hours, individuals who are neurodiverse and prefer to work a certain way to those from underrepresented communities. We’re proud to have an employee-led group pushing the agenda on all things inclusive. And we will continue to strive for diversity and that sense of belonging so that each and every one of our team have a safe and comfortable environment in which they can be themselves and thrive at work.
Onboarding Manager - 9 Month FTC employer: Moonpig
Contact Detail:
Moonpig Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Manager - 9 Month FTC
✨Tip Number 1
Familiarise yourself with the onboarding processes and workflows commonly used in project management. Understanding these will help you speak confidently about how you can improve and implement them at Moonpig.
✨Tip Number 2
Network with current or former employees of Moonpig or similar companies to gain insights into their onboarding practices. This can provide you with valuable information that you can reference during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlight your leadership style and how it aligns with fostering a collaborative environment, which is crucial for this role.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential challenges in the onboarding process and how you would address them. This proactive approach will demonstrate your readiness for the role.
We think you need these skills to ace Onboarding Manager - 9 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and team leadership. Use specific examples that demonstrate your ability to manage onboarding processes and optimise workflows.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with their mission of delivering happiness and your understanding of the onboarding lifecycle.
Highlight Relevant Skills: Emphasise your organisational skills, attention to detail, and problem-solving abilities. Mention any experience you have with Salesforce, as it is highly desirable for this position.
Showcase Team Leadership Experience: If you have experience leading teams, be sure to include this in your application. Discuss how you foster collaboration and high performance within your team, as this is a key aspect of the role.
How to prepare for a job interview at Moonpig
✨Understand the Onboarding Process
Familiarise yourself with the onboarding lifecycle and the specific processes involved in transitioning new products. Be prepared to discuss how you would develop and refine these workflows to ensure efficiency.
✨Showcase Your Project Management Skills
Highlight your experience in project management, especially in a fast-paced environment. Be ready to provide examples of how you've successfully managed projects and led teams in the past.
✨Emphasise Team Leadership Experience
Since this role involves leading a small team, share your leadership style and any relevant experiences. Discuss how you foster collaboration and high performance within your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of potential risks or bottlenecks in the onboarding process and how you would address them, demonstrating your proactive mindset.
