Maintenance Engineer

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles. We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

About the Role

At Moonpig, we create moments that matter. Behind every card and gift is a production site that runs safely, smoothly and reliably — and that’s where you come in. As a Maintenance Technician, you’ll play a vital role in keeping our production plant, machinery and site services operating at their best. Based at our Tamworth site, you’ll carry out planned preventive maintenance (PPM) and respond quickly to breakdowns, helping us hit daily production targets and achieve our Despatch On Time goals. Your work will directly support operational stability, quality consistency and site resilience. By reducing downtime, improving reliability and maintaining high safety standards, you’ll help ensure we deliver for our customers, every single day.

Key Responsibilities

• Carry out planned preventive maintenance (PPM) and reactive maintenance across all production plant, machinery and site services
• Diagnose faults quickly and implement effective repairs to minimise downtime and production disruption
• Accurately record all maintenance work within the maintenance management system, including uptime and downtime reporting
• Support operational KPIs including equipment availability, energy performance, maintenance cost control and budget adherence
• Liaise with and supervise third-party contractors to ensure work is completed safely, on time and to the required standard
• Assist in maintaining critical services including HVAC, compressed air, electrical systems and print/insertion equipment
• Promote and uphold Health & Safety standards, ensuring compliance with site procedures and participating in audits and risk assessments where required
• Maintain high housekeeping standards within engineering workshops and production areas
• Collaborate with production and departmental managers to maintain material flow, plant productivity and operational resilience
• Identify and implement continuous improvement initiatives aligned with LEAN manufacturing principles
• Proactively suggest cost‑saving opportunities and improvements across maintenance and facilities management
• Undertake additional duties as required to support business needs

About You

• Education aligned to recognised mechanical and/or electrical engineering standards
• Proven experience in a maintenance role within a manufacturing or production environment
• Strong understanding of LEAN principles and practical application within an operational setting
• Confident decision‑making ability with the courage to challenge when needed to support a great customer experience
• Flexible and adaptable approach to meet daily production deadlines
• Ability to think clearly under pressure and respond effectively in fast‑paced environments
• Excellent communication skills with the ability to work cross‑functionally
• Team‑focused mindset that promotes a positive and collaborative working environment
• High attention to detail and commitment to quality standards
• Proactive, solution‑focused approach to problem‑solving

Desirable (but not essential):

• NVQ Level 3, City & Guilds, or equivalent in Mechanical, Electrical or Multi‑Skilled Engineering
• Health & Safety awareness such as IOSH Working Safely
• IPAF, PASMA or other access equipment certification
• Experience within print, packaging, insertion or automated production environments

Interview Process

• Stage 1: Recruiter Screening Call
• Stage 2: Meeting with Hiring Manager & Health, Safety & Facility Manager
• Stage 3: Meeting with Hiring Manager & Site Lead

Working Hours & Shift Pattern

This role operates on a two‑week alternating shift pattern, averaging 37.5 hours per week, covering Monday to Sunday.

• Week 1: Mon–Wed on, Thurs–Fri off, Sat–Sun on
• Week 2: Mon–Tue off, Wed–Fri on, Sat–Sun off

Shifts are 10 hours Monday–Friday and 9.5 hours Saturday–Sunday (including breaks).

What’s in it for you?

• Competitive Pay & Bonus: Including generous pension plans and staff discounts on Moonpig products.
• Wellbeing First: Private medical and dental care (UK), mental health support, and on‑site food trucks during busy periods.
• Feel‑Good Extras: Birthday and anniversary celebrations, a friendly team culture, and a supportive warehouse environment where we Think Team every day.
• On‑Site at Tamworth: Modern, safe, and social workspace with fixed shift patterns to support balance.
• Room to Grow: Learning opportunities, internal development paths, and the chance to Raise the Bar as you grow with us.

Our Values

At Moonpig, our values guide how we show up every day — whether we’re packing orders, fixing a printer jam, or helping a teammate hit a deadline:

• Be Brave – We speak up, take initiative, and try new things — even when it’s a bit outside our comfort zone.
• Raise the Bar – We take pride in doing great work and always look for ways to improve how we work and deliver.
• Keep it Simple – We focus on what really matters, avoid unnecessary complexity, and get things done.
• Think Team – We support each other, work together, and know we’re stronger as one team — whether on the warehouse floor or across the business.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:

At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us. From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so.