Payroll, People Systems & Benefits Coordinator in London

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles. We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care. We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive. If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team.

About the Role

We’re looking for a proactive and organised Payroll, People Systems & Benefits Coordinator to join our People Operations team at Moonpig Group. You’ll play an important role in creating a smooth employee experience, making sure our people data, payroll inputs, systems and benefits are managed accurately and efficiently throughout the employee lifecycle. Working closely with the wider People team, Payroll Specialists, Finance and external providers, you’ll coordinate payroll-related employee data, support our People systems and manage employee benefits administration. It’s a great opportunity for someone who enjoys combining People Operations with systems, data and continuous improvement, and wants to help make everyday processes simpler and more effective.

Key Responsibilities

• Coordinate the monthly payroll administration cycle, making sure employee changes are accurately prepared and submitted to Payroll Specialists within agreed deadlines.
• Prepare and validate payroll inputs, including new starters and leavers, salary changes, contractual amendments, bonuses and allowances, family leave, employee benefits and deductions.
• Act as the main link between People Operations and Payroll Specialists, ensuring payroll information is accurate, complete and submitted on time.
• Respond to employee payroll queries and work with Payroll Specialists to resolve issues where needed.
• Reconcile payroll reports against HR system data, identifying and resolving discrepancies.
• Look for opportunities to improve payroll administration processes and data quality.
• Coordinate the day-to-day administration of our HRIS and other People Operations systems.
• Maintain accurate employee records and high standards of data integrity across our People Operations systems.
• Support system upgrades, testing, enhancements and new functionality.
• Investigate and resolve People system queries, working with external vendors where needed.
• Produce and maintain clear system guidance and process documentation.
• Drive continuous improvement across our People systems, simplifying processes and improving the employee experience.
• Ensure employee data integrates accurately across HR systems, payroll and associated platforms.
• Coordinate employee benefits administration throughout the employee lifecycle.
• Make sure benefits data is accurate across our People systems and communicated effectively for payroll processing.
• Coordinate employee lifecycle administration from onboarding through to offboarding.
• Produce contracts, contractual amendments and other employee documentation.
• Support audits by maintaining accurate employee records and documentation.
• Provide excellent day-to-day operational support to colleagues and managers across the business.
• Produce regular People reports and dashboards.
• Support ad hoc reporting requests across the business.
• Support audit requirements through accurate reporting and record keeping.

About You

• Experience in a People Operations, HR Operations or HR Coordination role.
• Experience preparing and coordinating payroll inputs alongside an internal or outsourced payroll function.
• Experience administering an HRIS or similar People system.
• Strong understanding of employee lifecycle processes.
• Excellent attention to detail and a commitment to data accuracy.
• Strong analytical skills and confidence working with people data.
• Intermediate Excel or Google Sheets skills.
• Excellent organisation and prioritisation skills, with the ability to manage multiple deadlines.
• Strong communication skills and the ability to build effective relationships across teams.
• A proactive, customer-focused approach and an interest in continuous improvement.
• Experience administering employee benefits would be helpful.
• Experience supporting HR system implementations or enhancements would be an advantage.
• Knowledge of GDPR and HR data governance would be beneficial.
• Experience using reporting or dashboard tools would be useful.
• Familiarity with outsourced payroll providers would be an advantage.

What Success Looks Like

In your first 6–12 months, you’ll:

• Become a trusted coordinator for payroll administration, People systems and employee benefits.
• Ensure payroll inputs are consistently accurate, complete and delivered within agreed deadlines.
• Maintain high levels of data integrity across our People Operations systems.
• Build strong relationships with Payroll Specialists, Finance, benefit providers and stakeholders across the business.
• Help deliver an efficient and seamless employee experience throughout the employee lifecycle.
• Improve People Operations processes through automation, simplification and smarter use of technology.
• Help maximise the value of our People systems through continuous improvement and effective administration.

Interview Process

• TA Screen: 20–30 minutes.
• First Stage: Virtual interview with the Hiring Manager, 30–45 minutes.
• Final Stage: Virtual interview with the Hiring Manager and a key stakeholder, 30–45 minutes.
• Offer!

What's in it for you?

We believe in empowering our team to do their best work. Enjoy:

• Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
• Wellbeing First: Private healthcare (UK) and mental health support.
• Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
• Career Growth: Learning allowances, coaching & development programs.

Our Ways of Working: We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity: At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us. From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place. We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so. If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.