At a Glance
- Tasks: Lead the transformation of our supply chain and improve operational efficiency across teams.
- Company: Join the Moonpig Group, a leader in online gifting with a heart.
- Benefits: Enjoy competitive pay, private healthcare, flexible working, and generous holidays.
- Other info: Be part of a diverse and inclusive workplace that values every voice.
- Why this job: Make a real impact by shaping the future of our supply chain.
- Qualifications: Experience in supply chain transformation and team leadership is essential.
The predicted salary is between 80000 - 100000 £ per year.
We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.
We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care. We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.
We’re looking for an experienced Group Head of Supply Chain (Transformation) to join us on a 12-month interim basis, based in London with travel across the UK and Netherlands. This is a high-impact leadership role focused on transforming our supply chain into a single, aligned Group function. You’ll simplify how we work, bring teams together, and improve performance across availability, stock, and operational efficiency—ensuring we’re set up for success during key seasonal peaks.
Working closely with the COO and cross-functional teams, you’ll shape the future of supply chain at Moonpig, building a scalable model that supports both current markets and future growth.
Key Responsibilities- Combine the UK and Netherlands supply chain teams into one Group function with clear roles, responsibilities and consistent ways of working.
- Redesign processes, governance and success measures to create a simple, scalable operating model in collaboration with Buying and Operations teams.
- Deliver supply chain KPIs across availability, warehouse utilisation, stock cover and peak readiness.
- Reduce total stock value by more than 30% through improved forecasting, replenishment and stock control.
- Reduce UK pallet volumes by more than 25% to enable exit from third-party storage.
- Own supply chain planning and stock optimisation using Slim4 and data-led forecasting.
- Lead readiness for key seasonal peaks including Christmas, Valentine’s Day, Mother’s Day and Father’s Day.
- Bring New Markets (USA, Australia, Ireland) into the team’s scope, including Slim4 expansion.
- Lead and develop UK and NL teams through a period of change.
- Coach team leads and assess long-term leadership potential.
- Recommend and implement a sustainable future leadership structure.
- Support external hiring for a permanent lead if required.
- Build capability and accountability across the team.
- Significant experience leading supply chain transformation in e-commerce, retail or FMCG.
- Proven track record of reducing inventory and working capital while maintaining product availability.
- Strong expertise in forecasting, replenishment, stock optimisation and supplier coordination.
- Experience combining teams and embedding consistent ways of working across markets.
- Strong experience managing peak trading cycles in seasonal environments.
- Ability to coach and develop leaders while shaping future team structures.
- Experience implementing supply chain planning tools, ideally Slim4 or similar.
- Exposure to international supply chain operations and multi-market environments.
- Experience in interim or transformation leadership roles.
- Experience reducing warehouse footprint or removing third-party storage.
We believe in empowering our team to do their best work. Enjoy competitive pay & bonuses, plus generous pension plans & staff discounts. Wellbeing first: private healthcare (UK), mental health support & dog-friendly offices (London & NL). Flexible working & time off: generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working. Career growth: learning allowances, coaching & development programs.
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us. We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.
Head of Supply Chain in London employer: Moonpig
At Moonpig Group, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. With competitive pay, generous benefits, and a strong focus on employee wellbeing, we empower our team to thrive both personally and professionally. Our commitment to career growth, flexible working arrangements, and a supportive environment makes us the perfect place for those looking to make a meaningful impact in the supply chain sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Supply Chain in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the supply chain industry, especially those who might have insights into Moonpig Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by understanding our mission and values. We love candidates who resonate with our goal of spreading joy and making celebrations special. Show us how your experience aligns with that!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've transformed supply chains in the past. We want to hear about your successes and how you tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Head of Supply Chain in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about transforming supply chains and making a real impact at Moonpig Group.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience in supply chain transformation and any relevant achievements. We love seeing how your skills align with what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you the perfect fit for the Head of Supply Chain role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Moonpig
✨Know Your Supply Chain Stuff
Make sure you brush up on your supply chain knowledge, especially in e-commerce and retail. Be ready to discuss your experience with forecasting, stock optimisation, and how you've successfully managed peak trading cycles. This role is all about transformation, so show them you understand the challenges and opportunities in the supply chain landscape.
✨Show Your Leadership Skills
As a Group Head of Supply Chain, you'll need to lead teams through change. Prepare examples of how you've coached and developed leaders in the past. Highlight your experience in combining teams and embedding consistent ways of working across different markets. They want to see that you can inspire and guide others!
✨Be Data-Driven
This role requires a strong focus on KPIs and data-led decision-making. Familiarise yourself with tools like Slim4 and be ready to discuss how you've used data to improve stock control and reduce inventory. Bring specific examples of how your data-driven approach has led to tangible results in previous roles.
✨Emphasise Cultural Fit
Moonpig Group values inclusivity and diversity, so make sure you align your answers with their company culture. Share your thoughts on creating a supportive workplace and how you've contributed to a positive team environment in the past. Show them you're not just a great fit for the role, but also for their team!
