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- Tasks: Lead and shape impactful digital experiences across web and mobile platforms.
- Company: Join a dynamic team at a leading tech company focused on user-centric design.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer engagement and loyalty.
- Qualifications: Proven leadership in product design and strong communication skills.
- Other info: 12-month maternity cover with a chance to influence key business strategies.
The predicted salary is between 70000 - 90000 ÂŁ per year.
As a Head of Product Design, you’ll play a critical role in shaping high-quality, emotionally resonant digital experiences across our responsive web platform and native mobile apps. You’ll coach others to raise the bar for design craft and user experience across our digital ecosystem, ensuring customer journeys are intuitive, efficient, delightful, and aligned to both user needs and business goals. You’ll lead design across Frequency, taking ownership of one of our most critical business areas - building the “Moonpig habit” and increasing how often customers choose us throughout the year. This is a 12-month maternity cover, offering the opportunity to make a real impact during a pivotal period.
Working closely with Product, Engineering, CRM, Brand and senior leaders across the business, you’ll operate with a high degree of autonomy, influencing strategy, ways of working and how our brand shows up across key customer journeys. Your work will directly help millions of customers celebrate more moments that matter. We're looking to move fast, so candidates will need to be available to start from mid April - early May at the latest.
Key Responsibilities:- Define and communicate the Frequency design strategy across Plus, Reminders, App and Editor.
- Translate company goals into clear design principles and direction that guide teams.
- Inspire cross-tribe collaboration and elevate design quality across end-to-end journeys.
- Act as a core member of the Product & Design leadership team, aligning with senior product and engineering stakeholders.
- Shape roadmaps, resolve trade-offs and ensure Frequency strategy integrates into the wider product direction.
- Represent design in strategic forums and influence senior decision-making.
- Build strong relationships with stakeholders across the business to deepen understanding of customer and commercial needs.
- Lead, coach and develop designers across multiple domains, including areas outside your own historical expertise.
- Build a culture of autonomy, creativity, psychological safety and high performance.
- Strengthen design rituals, standards and review practices across Frequency.
- Develop senior ICs and emerging leaders through tailored, inclusive coaching.
- Oversee delivery of high-impact, cross-tribe initiatives that drive frequency and retention.
- Improve planning, governance and systems to enable fast, consistent execution.
- Connect user insight and design strategy to measurable business outcomes.
- Shape OKRs and prioritisation models that demonstrate design’s commercial impact.
- Maintain a high bar for design craft, consistency and innovation.
- Bring external inspiration, industry benchmarks and thoughtful experimentation, including the use of AI where it adds value.
- Proven experience leading Product Designers in a fast-paced, tech-led environment.
- Experience as a Head of Product Design, owning design strategy for a complex product area.
- Comfortable balancing strategic leadership with hands-on craft, staying close to execution.
- Strong people leader with experience coaching senior ICs.
- Able to co-create and unlock long-term design vision across multiple teams and disciplines.
- Deeply user-centred, with a passion for embedding customer insight into design decisions.
- An excellent communicator who can clearly articulate design rationale and influence senior stakeholders.
- Solid understanding of how products are built across web and native apps.
- AI-literate, with experience using AI tools for ideation, production or optimisation.
- Confident working with design systems, Figma and modern design tooling.
- Experience in loyalty, retention or frequency-based products is highly valuable.
Head of Product Design: Lead Frequency Strategy (12-Month) in London employer: Moonpig
Contact Detail:
Moonpig Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product Design: Lead Frequency Strategy (12-Month) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects that align with the role of Head of Product Design. Make it visually appealing and easy to navigate, so potential employers can see your design prowess at a glance.
✨Tip Number 3
Prepare for interviews by researching the company’s design philosophy and recent projects. Be ready to discuss how your experience aligns with their goals, particularly around user-centred design and enhancing customer journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Product Design: Lead Frequency Strategy (12-Month) in London
Some tips for your application 🫡
Show Your Passion for Design: When you’re writing your application, let your love for design shine through! Talk about your experiences and how they’ve shaped your approach to creating intuitive and delightful user experiences. We want to see that you’re not just a designer, but someone who truly cares about making a difference.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Head of Product Design. Highlight your experience in leading design strategy and how it aligns with our goals at StudySmarter. This shows us that you understand what we’re looking for and that you’re genuinely interested in the position.
Be Clear and Concise: We appreciate clarity! When you’re writing your application, keep it straightforward and to the point. Use bullet points where necessary to make your key achievements stand out. This helps us quickly see how you can contribute to our team and the impact you can make.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Moonpig
✨Know Your Design Strategy
Before the interview, make sure you have a solid understanding of design strategies, especially in relation to frequency and retention. Be ready to discuss how you would translate company goals into clear design principles that resonate with both users and business objectives.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and coached product designers in previous roles. Highlight your ability to inspire collaboration across teams and elevate design quality, as this will be crucial for the role.
✨Understand the User Journey
Familiarise yourself with customer journeys and how they can be improved through design. Be prepared to discuss specific ways you would enhance user experiences on web platforms and mobile apps, ensuring they are intuitive and delightful.
✨Be Ready to Discuss AI Integration
Since the role mentions the use of AI, think about how you've used AI tools in your past projects. Be ready to share insights on how AI can add value to design processes and improve user engagement, particularly in loyalty and retention contexts.