Delivery Lead in London

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles. We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care. We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive. If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team.

About the Role

We’re looking for a Delivery Lead to join Moonpig on a 13-month fixed-term contract, based in London. You’ll lead the successful delivery of strategic business, operational and technology initiatives across Moonpig. Working as a trusted partner across our Business, Operations, Product and Technology teams, you’ll bring the structure, governance and leadership needed to turn complex plans into successful outcomes. You’ll lead multiple initiatives at the same time, helping teams stay aligned, managing risks and dependencies, and making sure delivery decisions balance business value, quality and organisational priorities. Through clear communication, strong collaboration and continuous improvement, you’ll help us deliver change that improves how we work and creates value for Moonpig and our customers.

Key Responsibilities

• Lead the end-to-end delivery of multiple concurrent business, operational and technology projects of varying size and complexity.
• Partner with stakeholders across the business, Operations, Product and Technology teams to shape delivery plans and ensure successful execution.
• Facilitate effective decision-making by bringing together the right stakeholders, presenting delivery options and trade-offs, and driving alignment across teams.
• Deliver operational change initiatives that improve business processes, efficiency and ways of working alongside strategic technology programmes.
• Establish and maintain appropriate planning and governance, facilitating working groups and, where appropriate, Steering Committees throughout the project lifecycle.
• Build and maintain strong stakeholder relationships, aligning priorities, influencing outcomes and ensuring effective communication throughout delivery.
• Identify, manage and communicate project risks, issues, dependencies and delivery trade-offs.
• Produce accurate delivery reporting and portfolio updates, providing transparency of progress, risks and milestones.
• Remove blockers and facilitate collaboration across cross-functional teams to enable successful delivery.
• Manage assigned initiatives, adapting plans to changing priorities while providing accurate forecasting and progress information to support portfolio planning.
• Apply the most appropriate delivery methodology (Agile, Waterfall or Hybrid) based on the needs of each initiative.
• Support organisational change by embedding effective delivery practices and helping teams successfully adopt new ways of working.
• Drive continuous improvement by identifying opportunities to improve operational processes, delivery practices, governance and team effectiveness.
• Champion Delivery standards, governance and best practices across the wider business.

About You

• Proven experience leading the delivery of multiple complex business and technology projects.
• Strong knowledge of Agile, Waterfall and Hybrid delivery methodologies, with the ability to apply the most appropriate approach.
• Excellent stakeholder management skills, with the ability to build trusted relationships across all levels of the organisation.
• Strong planning, organisation and prioritisation skills, with experience managing multiple competing priorities.
• Experience managing project risks, dependencies, governance and reporting.
• Excellent communication and facilitation skills, with the ability to tailor communication for different audiences.
• Experience working closely with Product, Engineering and cross-functional business teams and C Suite stakeholders.
• Demonstrated ability to influence without direct authority and drive collaboration across teams.
• Comfortable working in a fast-paced, evolving environment with ambiguity and changing priorities.
• Experience using project management and collaboration tools such as Jira, Confluence, Asana or similar.
• Proven experience delivering both technology and operational/business change initiatives.
• Experience working with operational business functions to improve processes, implement change and deliver measurable business outcomes.
• Experience delivering projects within an eCommerce or digital business.
• Experience delivering both business change and technology transformation initiatives.
• Experience supporting organisational change and continuous improvement initiatives.
• Experience with all parts of a business including the Operations area.

Interview Process

• Stage 1: Recruiter screening call.
• Stage 2: Interview with a member of the hiring team, assessing role and culture fit.
• Final stage: Interview with the Hiring Manager, assessing project management and technical competence.
• Offer!

What’s in it for you?

• Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
• Wellbeing First: Private healthcare (UK) and mental health support.
• Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
• Career Growth: Learning allowances, coaching & development programmes.

Our Ways of Working: We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity: At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us. From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place. We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so. If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.