Commercial Assistant in London

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles. We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive. If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team.

About the Role

We're looking for a commercially curious and highly organised Commercial Assistant to join our Commercial team in London. This is a fantastic opportunity for someone looking to build a career in e-commerce, buying or commercial trading. You'll support the team across supplier onboarding, product launches, onsite trading, and marketing investment planning, helping to ensure our products go live smoothly and our customer experience remains engaging and commercially effective. Working closely with teams across Buying, Marketing, Finance, Supply Chain, Content and Legal, you'll gain exposure to the full commercial lifecycle—from bringing new suppliers onboard through to analysing campaign performance and supporting peak trading activity.

Key Responsibilities

• Support the end-to-end onboarding of new suppliers, ensuring all required documentation is complete and accurate.
• Coordinate with Finance, Legal, Supply Chain and Procurement to help activate new suppliers efficiently.
• Maintain supplier documentation and onboarding trackers.
• Create and maintain product SKUs across internal systems.
• Ensure pricing, cost prices, barcodes and promotional information are accurate.
• Carry out daily quality checks on newly published and republished SKUs, including pricing validation.
• Coordinate product imagery, asset collection, photography and sample management.
• Curate onsite product galleries to keep them relevant, engaging and commercially effective.
• Review low-converting galleries and implement improvements.
• Work closely with Content and Marketing teams to support the trading calendar.
• Provide day-to-day support for trading activity, particularly during peak periods.
• Maintain weekly trackers for pricing, promotions and barcode updates.
• Support reporting projects, including subcategory reporting and Tableau data preparation.
• Capture campaign activity across website and CRM channels.
• Track supplier-funded promotional investment and marketing contributions.
• Collate campaign performance feedback for supplier presentations.
• Maintain rolling supplier exposure decks.
• Own and maintain the finance tracker for marketing investment.

About You

• Strong attention to detail with a high level of accuracy.
• Excellent organisational skills with the ability to manage multiple priorities.
• Confident written and verbal communication skills.
• Commercial awareness and a genuine interest in e-commerce and online retail.
• Proactive approach with a solutions-focused mindset.
• Comfortable working with data, spreadsheets and reporting tools.
• Ability to build strong relationships across multiple teams and stakeholders.
• Basic Photoshop or image editing skills.
• Curiosity to understand what drives commercial performance.
• Comfortable working in a fast-paced environment.
• Confidence to take ownership of tasks from start to finish.
• Resilient and adaptable, particularly during busy trading periods.

What's in it for you?

We believe in empowering our team to do their best work. Enjoy:

• Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
• Wellbeing First: Private healthcare (UK), mental health support & dog-friendly offices (London & NL).
• Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
• Career Growth: Learning allowances, coaching & development programs.

Our Ways of Working: We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity: At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us. From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place. We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so. If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.