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- Tasks: Lead eCommerce strategies to enhance customer experience and drive business growth.
- Company: Join Moonpig Group, a leader in online gifting, spreading joy through personalised products.
- Benefits: Enjoy competitive pay, flexible working, private healthcare, and generous holidays.
- Why this job: Make a meaningful impact while collaborating with talented teams in a vibrant culture.
- Qualifications: Proven eCommerce leadership experience with strong analytical and communication skills required.
- Other info: We celebrate diversity and support unique working styles for all team members.
The predicted salary is between 48000 - 72000 ÂŁ per year.
We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.
We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.
We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.
If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team.
As our Head of eCommerce, you’ll be the person who makes sure our customers have the best possible online experience — and that our business grows right along with it. Reporting to our Trading Director, you’ll turn data into smart decisions, ideas into engaging experiences, and strategies into results. You’ll work with brilliant people across Marketing, Product, and Finance, leading a talented team to bring our vision to life across our site and app.
Key Responsibilities:
- Develop and execute UK trading strategies to maximise revenue, customer acquisition, retention, and profitability.
- Bring the trading vision to life through precise web and app content planning & execution — from banner imagery to copywriting.
- Analyse KPIs, sales performance, customer behaviour, and market trends to identify opportunities and challenges, providing clear recommendations.
- Partner with cross-functional teams to deliver accurate sales forecasts and trading plans aligned to business objectives.
- Design and run promotional campaigns, monitoring pricing effectiveness and promotional ROI.
- Create and manage pricing and content testing roadmaps, using A/B testing to optimise strategy.
- Conduct competitive and market analysis to identify gaps and competitive advantages.
- Work closely with Marketing to align trading with campaigns and with Product to enhance the user experience.
- Produce impactful reports, dashboards, and presentations for senior stakeholders, using data storytelling to drive decision-making.
- Lead, coach, and develop a high-performing trading & performance team, fostering a collaborative, results-driven culture.
About You:
- Proven track record in senior eCommerce trading or commercial leadership roles, ideally in high-growth, data-led environments
- Highly numerical with strong analytical skills — comfortable interrogating KPIs, customer behaviour data, and trading metrics to guide decisions
- Commercially sharp with deep understanding of online trading levers, forecasting, and performance optimisation
- Experienced in A/B testing, promotional planning, and pricing strategy, with a focus on measurable ROI
- Skilled communicator who can translate complex analysis into clear, actionable insights for all stakeholders
- Collaborative partner able to work seamlessly with marketing, product, finance, and beyond
- Inspirational leader who can build, motivate, and retain a high-performing team
What\’s in it for you?
We believe in empowering our team to do their best work. Enjoy:
Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
Wellbeing First: Private healthcare (UK), mental health support & dog-friendly offices (London & NL).
️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
Career Growth: Learning allowances, coaching & development programs.
Want to know more?
Explore our full benefits package: here
Our Ways of Working:
We trust you to do what’s right, providing flexibility to balance work and life. We believe in giving you permission to innovate and focus on delivering meaningful results. We understand that effective ways of working are unique to each individual, role, and team, and we’re committed to supporting and discussing your specific needs throughout the interview process and beyond.
Moonpig Group\’s Commitment to Equality, Diversity, and Inclusivity:
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.
From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.
We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.
We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.
If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so – If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.
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Head of Ecommerce employer: Moonpig
Contact Detail:
Moonpig Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce
✨Tip Number 1
Familiarise yourself with the Moonpig Group's brands and their unique selling points. Understanding how each brand operates and what makes them special will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to drive eCommerce strategies in the past. Be ready to discuss specific KPIs you've improved and the impact on revenue or customer engagement.
✨Tip Number 3
Network with current or former employees of the Moonpig Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Prepare to discuss your leadership style and how you foster collaboration within teams. The role requires managing a high-performing team, so demonstrating your ability to inspire and motivate others will be crucial.
We think you need these skills to ace Head of Ecommerce
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Moonpig Group's mission and values. Tailor your application to reflect how your personal values align with their commitment to inclusivity and creativity.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven track record in eCommerce trading or commercial leadership roles. Use specific examples that demonstrate your analytical skills and experience with A/B testing and promotional planning.
Showcase Your Leadership Skills: As the role involves leading a high-performing team, make sure to highlight your leadership experience. Discuss how you've motivated teams in the past and any successful projects you've led that resulted in measurable outcomes.
Craft a Compelling Cover Letter: Your cover letter should not only summarise your qualifications but also convey your passion for the role. Explain why you want to work at Moonpig Group and how you can contribute to their mission of spreading joy and celebration.
How to prepare for a job interview at Moonpig
✨Showcase Your Analytical Skills
As the Head of eCommerce, you'll need to demonstrate your ability to analyse KPIs and customer behaviour data. Prepare examples from your past experiences where you've successfully used data to drive decisions and improve performance.
✨Understand the Company’s Mission
Moonpig Group is all about spreading joy and making celebrations special. Familiarise yourself with their products and values, and be ready to discuss how your vision aligns with their mission during the interview.
✨Prepare for Cross-Functional Collaboration
You'll be working closely with teams across Marketing, Product, and Finance. Think of instances where you've successfully collaborated with different departments and be prepared to share those stories.
✨Demonstrate Leadership Qualities
As an inspirational leader, you’ll need to show how you can build and motivate a high-performing team. Be ready to discuss your leadership style and provide examples of how you've developed talent in previous roles.
