People Operations Administrator (12 month FTC)

Locations Supported: Spain, Portugal, Romania, South Africa, Poland, Netherlands, United Kingdom

Relocation available: No

Work pattern: Remote

About The Opportunity

We are seeking a detail-oriented HR Admin to join our People team on a fixed-term contract. This role will serve as the first point of contact for employee support through our Jira ticketing system, ensuring timely responses and accurate record-keeping. You will play a critical role in supporting the employee lifecycle – from onboarding new hires to coordinating off-boarding processes – while maintaining compliance and data accuracy across our HR systems. This is an excellent opportunity for someone looking to develop their operational experience in HR operations within a fast-paced, global environment, where tech-oriented solutions are the default.

What You Will Do

• Jira Ticket Management: Monitor the People Team Jira queue daily, triaging, categorizing, and resolving employee inquiries, escalating when necessary.
• Onboarding Coordination: Schedule onboarding sessions, initiate background checks, distribute contracts, and support new-hire profile setup in Workday, Deel, and ADP.
• Building processes and SOPs: Assess employee-facing processes and design scalable improvements.
• AI optimisation: Use Claude, Gemini Enterprise and ChatGPT to envision and plan ways of reducing manual effort in handling employee tickets.
• Off-boarding Administration: Process off-boarding requests, ensuring documentation is completed and filed accurately.
• Payroll support: Create and review monthly reports to inform our payroll manager about changes across all payroll systems.
• Data Management & Compliance: Maintain accuracy of employee records across HR systems while adhering to privacy and confidentiality protocols.
• Knowledge Base Contribution: Identify recurring issues and document solutions to continuously improve processes and employee self-service resources.

About You

• 3–6 years of experience in HR administration, People Operations, or a similar support role.
• Strong organizational skills with a detail-oriented approach to data management.
• Comfortable working with HR systems such as Workday, ADP, or Jira (experience with multiple systems is a plus).
• Ability to build and test robust processes.
• Ability to use AI to augment workflows, automate processes, and analyse data.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent problem-solving skills and a proactive, service-oriented mindset.

Benefits & Perks

• Competitive salary package
• Equity package: All employees have ownership at MoonPay
• Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
• Moonshot award – 10 employees twice a year receive a $250,000 equity grant
• Unlimited holidays – choose when to work and when to switch off
• Hybrid working schedule – work fully remotely or at your nearest Moonbase
• Private Healthcare benefits
• Enhanced parental leave
• Annual training budget
• Home office setup allowance
• Remote working allowance for utilities
• Monthly budget to spend on MoonPay products and zero-fee crypto transactions
• Employee referral programme: receive 10K USDC for referrals
• Regular remote company offsites for high-impact in-person sessions and hackathons
• Working in a disruptive and fast-growing company where excellence is rewarded

Commitment To Diversity

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence. MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or otherwise participating in the application process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.