Partner Success Manager

About MoonPay

We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet. Crypto, stablecoins and blockchain aren’t just technologies; they’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.

What we do

MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. Our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in.

This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship. Proven at scale, trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide.

We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.

About the Opportunity

As a MoonPay Partner Success Manager, you are first and foremost a hardcore operator with end-to-end ownership of the partner experience. Your primary focus is ensuring partners have a best-in-class experience from initial engagement through long-term production support. This role combines partner-facing execution with internal process optimization and automation to support scale.

Reporting into the Sr. Manager of Partner Success, you will act as the operational owner for some of MoonPay's highest-priority partners, ensuring seamless execution from onboarding through scaled production support. This role sits at the intersection of Sales, Account Management, Payments Operations, Customer Experience, Integrations, and Operations.

What you will do

• Serve as the accountable operational owner for partners from initial outreach and contracting through integration, go-live readiness, and post-launch success.
• Own resolution of partner-related blockers by coordinating with cross-functional teams and subject matter experts.
• Establish and maintain a unified view of partner health, onboarding progress, support trends, and operational risks.
• Represent the voice of the partner by synthesizing feedback into clear themes and driving cross-functional actions to improve the partner experience.
• Drive structured partner onboarding and establish centralized visibility across partner account setup, sandbox access, and end-client readiness.
• Facilitate prospect and partner demo calls, serving as a domain expert on MoonPay's product suite, answering technical and blockchain-related questions, and demonstrating how MoonPay's offerings support partner strategies.
• Proactively identify recurring operational bottlenecks and convert them into scalable processes, runbooks, escalation paths, and Tier 1 support playbooks.
• Champion the partner experience while balancing operational scalability and regulatory rigor.

Key Success Metrics

Your performance in this role will be directly measured by:

• Time-to-first-value
• Customer Lifetime Value (CLTV)
• Partner Retention & Partner Churn Rates
• Partner Health Score
• Overall Process Efficiency & Workflow Optimization Gains (e.g., Reduced KYB handle times)

About You

• 3+ years of experience in Customer or Partner Success, Partner Operations, or similar partner-facing roles, with a strong background in FinTech, Crypto, or Payments.
• Exceptional cross-functional collaboration and communication skills, with the ability to work effectively with technical teams and partners across Sales, Product, and Engineering.
• Proactive, solutions-oriented, and highly adaptable, with the ability to operate independently and drive initiatives with minimal oversight.
• Demonstrated ability to translate complex technical concepts into clear, actionable processes and solutions.
• Proven experience collecting and leveraging client and partner feedback to influence product roadmaps and improve service delivery.
• Strong understanding of the software development lifecycle and various integration methods (e.g., APIs, SDKs, webhooks).
• A genuine passion for the Web3 space and its potential.

You are a hands-on operator who thrives in a fast-paced environment and is passionate about expanding access to Web3. You bring a strong point of view on building exceptional partner experiences and operational efficiency. As a problem-solver who thrives even amidst ambiguity, you excel at working cross-functionally and enjoy collaborating with both clients and internal teams.

BLOCK Values

We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values:

• B - Be Hungry
• L - Level Up
• O - Own It
• C - Crypto Curious
• K - Kaizen

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.

Benefits & Perks

• Competitive salary package
• Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay.
• Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards.
• Moonshot award: We honour exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.
• Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off).
• Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours.
• Private Healthcare benefits: To protect you and your loved ones.
• Enhanced parental leave: So you can spend more time with your loved ones without a second thought.
• Annual training budget: We support your training journey every step of the way.
• Home office setup allowance: Create the home office of your dreams.
• Remote working allowance: Those working fully remotely get a little extra for utilities.
• Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN.
• Employee referral programme: Great people know great people, refer them to receive 10K in USDC.
• Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons.
• Working in a disruptive and fast-growing company where excellence is rewarded.

Commitment To Diversity

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence. MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.