Principal Product Manager - Consumer in London

About MoonPay

MoonPay is here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet. MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. Our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship. MoonPay is trusted by over 30 million customers and over 500 ecosystem partners. We are fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia. We have launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We are committed to building systems that benefit all and welcome contributions from all backgrounds.

About The Opportunity

This role is for a Principal Product Manager within MoonPay’s Consumer Product organization, reporting directly to the VP of Product. This is a senior individual contributor role with end-to-end ownership of MoonPay’s consumer app funding experiences, spanning onboarding, payments, balances, and repeat usage. You will define and drive the multi-year consumer funding strategy that positions MoonPay as the primary funding destination for Web3. This role is strategic and outcome driven, with direct accountability for P&L, growth, revenue, and adoption across consumer funding journeys. You will operate at the intersection of consumer experience, financial infrastructure, and Web3 primitives, shaping how millions of users onboard, fund, and repeatedly engage with MoonPay. Your work will influence company-wide ramp strategy across consumer, partner, and institutional surfaces.

What You Will Do

• Own the end-to-end consumer funding experience across the MoonPay app, including onboarding flows, funding methods, balances, and repeat transaction journeys.
• Define and execute a multi-year product strategy to make MoonPay the default funding destination for Web3 consumers globally.
• Own consumer funding P&L, with direct accountability for revenue growth, adoption, and unit economics.
• Set and drive against clear success metrics, including MAUs, average transaction size, ARPU, and transactions per user.
• Translate company-level strategy into an executable consumer funding roadmap, balancing near-term impact with long-term platform bets.
• Partner deeply with Engineering, Design, Growth, Marketing, and Data to deliver cohesive, high-quality consumer experiences.
• Lead user discovery, experimentation, and analysis to continuously improve conversion, retention, and lifetime value.
• Influence adjacent product areas and company-wide ramp initiatives through strong product leadership and narrative, without formal authority.

About You (Ideal Background And Experience)

• 8+ years in product management, with significant experience building and scaling large consumer fintech or Web3 products.
• Proven track record owning high-impact consumer products with direct accountability for revenue, growth, and adoption metrics.
• Experience defining and executing multi-year product strategies in fast-moving, high-growth environments.
• Deep understanding of consumer onboarding, funding flows, payments, and lifecycle engagement at scale.
• Prior Web3 or crypto product experience strongly preferred, with openness to exceptional candidates from large-scale consumer fintech.
• Strong commercial and analytical acumen, with hands-on experience using data, experimentation, and user research to drive decisions.
• Ability to influence and align senior stakeholders and cross-functional teams without formal people management responsibility.
• Comfortable operating with a broad scope, ambiguity, and end-to-end ownership as a senior individual contributor.
• Highly curious and a team player.

This position requires exceptional strategic vision, strong consumer product judgment, and the ability to lead complex cross-functional initiatives as a senior individual contributor. You will balance commercial accountability, regulatory complexity, and high-quality consumer experience, while driving measurable outcomes across growth, revenue, and adoption.

What You Will Be Working With/on…

• You will lead MoonPay’s consumer strategy and product execution, focusing on:
• End to end ownership of consumer onboarding and funding journeys across the MoonPay app.
• Defining and scaling a unified consumer funding strategy aligned with partner and institutional ramp products.
• Growth and monetisation levers that increase transaction frequency, transaction size, and ARPU.
• Analytics, experimentation, and optimisation frameworks that drive sustained consumer adoption and retention.
• Close collaboration with senior leaders and cross-functional teams to deliver simple, trusted, and globally scalable funding experiences.

BLOCK Values

We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values: B - Be Hungry, L - Level Up, O - Own It, C - Crypto Curious, K - Kaizen.

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.

Benefits & Perks

• Competitive salary package.
• Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay.
• Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards.
• Moonshot award: We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.
• Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off).
• Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours.
• Private Healthcare benefits: To protect you and your loved ones.
• Enhanced parental leave: So you can spend more time with your loved ones without a second thought.
• Annual training budget: We support your training journey every step of the way.
• Home office setup allowance: Create the home office of your dreams.
• Remote working allowance: Those working fully remotely get a little extra for utilities.
• Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN.
• Employee referral programme: Great people know great people, refer them to receive 10K in USDC.
• Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons.
• Working in a disruptive and fast-growing company where excellence is rewarded.

Commitment To Diversity

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. We are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence. MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to participate in the application process. We may use artificial intelligence (AI) tools to support parts of the hiring process. Final hiring decisions are ultimately made by humans.