At a Glance
- Tasks: Support employees through ticket management and coordinate onboarding/off-boarding processes.
- Company: Join a global team focused on innovative HR solutions.
- Benefits: Enjoy a competitive salary and flexible remote work options.
- Other info: Opportunity to enhance processes using AI and improve employee experiences.
- Why this job: Gain valuable HR experience in a fast-paced, tech-driven environment.
- Qualifications: 3-6 years in HR admin or People Operations with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Locations Supported: Spain, Portugal, Romania, South Africa, Poland, Netherlands, United Kingdom
Relocation available: No
Work pattern: Remote
About The Opportunity
We are seeking a detail-oriented HR Admin to join our People team on a fixed-term contract. This role will serve as the first point of contact for employee support through our Jira ticketing system, ensuring timely responses and accurate record-keeping. You will play a critical role in supporting the employee lifecycle – from onboarding new hires to coordinating off-boarding processes – while maintaining compliance and data accuracy across our HR systems. This is an excellent opportunity for someone looking to develop their operational experience in HR operations within a fast-paced, global environment, where tech-oriented solutions are the default.
What You Will Do:
- Jira Ticket Management: Monitor the People Team Jira queue daily, triaging, categorizing, and resolving employee inquiries, escalating when necessary.
- Onboarding Coordination: Schedule onboarding sessions, initiate background checks, distribute contracts, and support new-hire profile setup in Workday, Deel, and ADP.
- Building processes and SOPs: Assess employee-facing processes and design scalable improvements.
- AI optimisation: Use Claude, Gemini Enterprise and ChatGPT to envision and plan ways of reducing manual effort in handling employee tickets.
- Off-boarding Administration: Process off-boarding requests, ensuring documentation is completed and filed accurately.
- Payroll support: Create and review monthly reports to inform our payroll manager about changes across all payroll systems.
- Data Management & Compliance: Maintain accuracy of employee records across HR systems while adhering to privacy and confidentiality protocols.
- Knowledge Base Contribution: Identify recurring issues and document solutions to continuously improve processes and employee self-service resources.
About You:
- 3–6 years of experience in HR administration, People Operations, or a similar support role.
- Strong organizational skills with a detail-oriented approach to data management.
- Comfortable working with HR systems such as Workday, ADP, or Jira (experience with multiple systems is a plus).
- Ability to build and test robust processes.
- Ability to use AI to augment workflows, automate processes, and analyse data.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent problem-solving skills and a proactive, service-oriented mindset.
Benefits & Perks: Competitive salary package
People Operations Administrator (12 month FTC) in London employer: MoonPay
MoonPay is an exceptional employer that fosters a dynamic and innovative work culture, particularly for those in the Senior Blockchain Engineer role. With a remote-friendly hybrid setup, employees enjoy generous equity and benefits, alongside ample opportunities for professional growth in a cutting-edge, AI-forward environment that prioritises collaboration and high-impact contributions.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Administrator (12 month FTC) in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at MoonPay!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at MoonPay.
We think you need these skills to ace People Operations Administrator (12 month FTC) in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at MoonPay. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to MoonPay and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at MoonPay. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to MoonPay's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at MoonPay
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with MoonPay.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at MoonPay will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact MoonPay and how you would contribute to adapting HR strategies.
