At a Glance
- Tasks: Support employees through ticket management and coordinate onboarding/off-boarding processes.
- Company: Join a global team focused on innovative HR solutions.
- Benefits: Enjoy a competitive salary and flexible remote work options.
- Other info: Opportunity to enhance processes using AI and improve employee experiences.
- Why this job: Gain valuable HR experience in a fast-paced, tech-driven environment.
- Qualifications: 3-6 years in HR admin or People Operations with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Locations Supported: Spain, Portugal, Romania, South Africa, Poland, Netherlands, United Kingdom
Relocation available: No
Work pattern: Remote
About The Opportunity
We are seeking a detail-oriented HR Admin to join our People team on a fixed-term contract. This role will serve as the first point of contact for employee support through our Jira ticketing system, ensuring timely responses and accurate record-keeping. You will play a critical role in supporting the employee lifecycle – from onboarding new hires to coordinating off-boarding processes – while maintaining compliance and data accuracy across our HR systems. This is an excellent opportunity for someone looking to develop their operational experience in HR operations within a fast-paced, global environment, where tech-oriented solutions are the default.
What You Will Do:
- Jira Ticket Management: Monitor the People Team Jira queue daily, triaging, categorizing, and resolving employee inquiries, escalating when necessary.
- Onboarding Coordination: Schedule onboarding sessions, initiate background checks, distribute contracts, and support new-hire profile setup in Workday, Deel, and ADP.
- Building processes and SOPs: Assess employee-facing processes and design scalable improvements.
- AI optimisation: Use Claude, Gemini Enterprise and ChatGPT to envision and plan ways of reducing manual effort in handling employee tickets.
- Off-boarding Administration: Process off-boarding requests, ensuring documentation is completed and filed accurately.
- Payroll support: Create and review monthly reports to inform our payroll manager about changes across all payroll systems.
- Data Management & Compliance: Maintain accuracy of employee records across HR systems while adhering to privacy and confidentiality protocols.
- Knowledge Base Contribution: Identify recurring issues and document solutions to continuously improve processes and employee self-service resources.
About You:
- 3–6 years of experience in HR administration, People Operations, or a similar support role.
- Strong organizational skills with a detail-oriented approach to data management.
- Comfortable working with HR systems such as Workday, ADP, or Jira (experience with multiple systems is a plus).
- Ability to build and test robust processes.
- Ability to use AI to augment workflows, automate processes, and analyse data.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent problem-solving skills and a proactive, service-oriented mindset.
Benefits & Perks: Competitive salary package
People Operations Administrator (12 month FTC) in London employer: MoonPay
Join our dynamic People team as a People Operations Administrator, where you will thrive in a remote, fast-paced global environment that champions tech-driven solutions. We offer a competitive salary package and a culture that prioritises employee growth, providing you with the opportunity to enhance your HR operational skills while making a meaningful impact on the employee lifecycle. With a focus on innovation and continuous improvement, you'll be part of a supportive team that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Administrator (12 month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through professional groups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Know their values, culture, and recent news. This will help you tailor your answers and show you’re genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experience, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace People Operations Administrator (12 month FTC) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the People Operations Administrator role. Highlight your HR admin experience and any tech-savvy skills you have, especially with systems like Workday or Jira.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've handled employee inquiries or improved processes in previous roles. We love a good story!
Show Off Your Organisational Skills:Since this role is all about detail and organisation, make sure your application is neat and well-structured. Use bullet points and clear headings to make it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MoonPay
✨Know Your HR Systems
Familiarise yourself with HR systems like Workday, ADP, and Jira before the interview. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple priorities in previous roles. Highlight specific situations where your attention to detail made a difference, especially in data management or process improvement.
✨Demonstrate Problem-Solving Abilities
Think of a few scenarios where you faced challenges in HR administration. Be ready to explain how you approached these issues and what solutions you implemented, showcasing your proactive mindset.
✨Embrace Technology
Since this role involves using AI tools like Claude and ChatGPT, be prepared to discuss how you've used technology to streamline processes in the past. Share any ideas you have for optimising workflows in the People Operations space.
