At a Glance
- Tasks: Support employees through ticket management and coordinate onboarding/off-boarding processes.
- Company: Join a fast-growing, innovative company committed to diversity and inclusion.
- Benefits: Enjoy unlimited holidays, competitive salary, equity packages, and remote work flexibility.
- Other info: Contribute to a culture where every voice matters and excellence is rewarded.
- Why this job: Gain valuable HR experience in a dynamic global environment with tech-driven solutions.
- Qualifications: 3-6 years in HR admin or People Operations; strong organisational and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Locations Supported: Spain, Portugal, Romania, South Africa, Poland, Netherlands, United Kingdom
Relocation available: No
Work pattern: Remote
About The Opportunity
We are seeking a detail-oriented HR Admin to join our People team on a fixed-term contract. This role will serve as the first point of contact for employee support through our Jira ticketing system, ensuring timely responses and accurate record-keeping. You will play a critical role in supporting the employee lifecycle – from onboarding new hires to coordinating off-boarding processes – while maintaining compliance and data accuracy across our HR systems. This is an excellent opportunity for someone looking to develop their operational experience in HR operations within a fast-paced, global environment, where tech-oriented solutions are the default.
What You Will Do:
- Jira Ticket Management: Monitor the People Team Jira queue daily, triaging, categorizing, and resolving employee inquiries, escalating when necessary.
- Onboarding Coordination: Schedule onboarding sessions, initiate background checks, distribute contracts, and support new-hire profile setup in Workday, Deel, and ADP.
- Building processes and SOPs: Assess employee-facing processes and design scalable improvements.
- AI optimisation: Use Claude, Gemini Enterprise and ChatGPT to envision and plan ways of reducing manual effort in handling employee tickets.
- Off-boarding Administration: Process off-boarding requests, ensuring documentation is completed and filed accurately.
- Payroll support: Create and review monthly reports to inform our payroll manager about changes across all payroll systems.
- Data Management & Compliance: Maintain accuracy of employee records across HR systems while adhering to privacy and confidentiality protocols.
- Knowledge Base Contribution: Identify recurring issues and document solutions to continuously improve processes and employee self-service resources.
About You:
- 3–6 years of experience in HR administration, People Operations, or a similar support role.
- Strong organizational skills with a detail-oriented approach to data management.
- Comfortable working with HR systems such as Workday, ADP, or Jira (experience with multiple systems is a plus).
- Ability to build and test robust processes.
- Ability to use AI to augment workflows, automate processes, and analyse data.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent problem-solving skills and a proactive, service-oriented mindset.
Benefits & Perks:
- Competitive salary package
- Equity package: All employees have ownership at MoonPay
- Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
- Moonshot award – 10 employees twice a year receive a $250,000 equity grant
- Unlimited holidays – choose when to work and when to switch off
- Hybrid working schedule – work fully remotely or at your nearest Moonbase
- Private Healthcare benefits
- Enhanced parental leave
- Annual training budget
- Home office setup allowance
- Remote working allowance for utilities
- Monthly budget to spend on MoonPay products and zero-fee crypto transactions
- Employee referral programme: receive 10K USDC for referrals
- Regular remote company offsites for high-impact in-person sessions and hackathons
- Working in a disruptive and fast-growing company where excellence is rewarded
Commitment To Diversity
At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence. MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or otherwise participating in the application process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Human Resources Administrator (12 month FTC) employer: MoonPay
MoonPay is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the flexibility of remote work across various locations including Spain, Portugal, and the UK. With competitive salaries, unlimited holidays, and a strong commitment to employee growth through training budgets and equity packages, MoonPay empowers its team to thrive in a fast-paced, tech-driven environment where innovation and excellence are celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Human Resources Administrator (12 month FTC)
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at MoonPay on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research MoonPay’s culture, values, and recent news. Show us you’re not just another candidate but someone who genuinely wants to be part of our team.
✨Tip Number 3
Practice common HR scenarios and questions. We love candidates who can demonstrate their problem-solving skills and how they handle employee inquiries. Role-play with a friend to nail those responses!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re keen on the role. Plus, it keeps you on our radar!
We think you need these skills to ace Human Resources Administrator (12 month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the HR Admin role. Highlight your experience with HR systems like Workday and Jira, and don’t forget to mention any process improvements you've implemented!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how your background makes you a great fit for our People team. Keep it concise but engaging!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with tech-oriented solutions!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at MoonPay
✨Know Your HR Systems
Familiarise yourself with HR systems like Workday, ADP, and Jira before the interview. Be ready to discuss your experience with these tools and how you've used them to manage employee data or resolve inquiries.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous HR roles. Think about specific situations where you improved processes or resolved complex issues, as this will demonstrate your proactive mindset.
✨Understand the Employee Lifecycle
Brush up on the stages of the employee lifecycle, from onboarding to off-boarding. Be prepared to discuss how you can support each phase effectively, especially in a remote environment.
✨Embrace AI Solutions
Since the role involves using AI tools like Claude and ChatGPT, be ready to share your thoughts on how AI can enhance HR operations. Discuss any past experiences where you've leveraged technology to streamline processes.
