Revenue Protection Officer

Join to apply for the Revenue Protection Officer role at Moonkitten Textiles. Be among the first 25 applicants.

Salary:

• Non-technical: £26,970 per annum
• Single fuel: £35,301 per annum for full-time roles (plus London weighting where applicable)
• Single fuel (3 phase/CT): £36,352 per annum for full-time roles (plus London weighting where applicable)
• Dual Fuel: £40,974 plus £2k attendance and safety bonus per annum for full-time roles (plus London weighting where applicable)
• Dual Fuel (3 phase/CT): £42,025 plus £2k attendance and safety bonus per annum for full-time roles (plus London weighting where applicable)

*London Weighting where applicable is an additional £3,000 per annum on top of the above rates. London Weighting allowances will only apply to those whose home postcode falls within the M25.

A Bit About The Role:

As a Revenue Protection Officer, you will investigate, detect, and prevent instances of gas theft and electricity abstraction in both residential and commercial settings. You will be responsible for ensuring installations are made safe and for working with the relevant supplier to agree what further action is to be taken. Additionally, you will collect evidence and provide all necessary information to the client to facilitate further action. The role may also involve debt recovery work, which may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.

What You Will Need To Be Successful:

We are committed to delivering the highest level of service to our customers. Our Revenue Protection Officers take pride in their work and demonstrate professionalism and integrity. To succeed in this role, you should have:

Experience & Skills:

• Previous experience as a Revenue Protection Officer is preferred but not essential.
• Strong customer service background with the ability to remain calm and professional in challenging situations.
• Experience in conflict management is desirable but not required.
• Proficiency in using mobile IT hardware.
• Experience in gathering evidence and writing detailed reports is advantageous.

Personal Attributes:

• A positive, proactive, and solution-oriented mindset.
• Strong interpersonal skills to build positive customer relationships and drive best practices.
• A collaborative team player who supports colleagues and upholds the company’s brand and values.

Additional Requirements:

• A full UK driving license with no more than six penalty points.

We take the safety of our customers and colleagues very seriously. As part of the assessment process, all candidates will be required to undergo a mandatory drug and alcohol screening. Employment offers will also be subject to a DBS check, relevant vetting checks alongside a colour vision test.

What We Offer:

• 22 days holiday + 8 days bank holidays
• Additional year annual leave entitlement for 3rd/4th & 5th year, capped at 25 days
• Sick Pay
• Access to My Rewards which provides amazing reductions on 1000s of purchases including Mobile Phone, Utility bill & top retail brand discounts.

About The Company:

Seeka provides specialist end-to-end revenue protection services across the utilities market. Offering an unrivalled range of services that includes the provision of locksmiths, dog handlers, and revenue protection officers, Seeka make visits to customer properties to investigate and make safe suspected energy theft cases. At Seeka, we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environment to develop a culture where our people feel included and valued.

Seniority level: Entry level

Employment type: Full-time

Job function: Finance