Moonfire is seeking an AI Prompt Engineer to design, test, deploy and optimise prompts and agentic workflows for multi‑channel customer service AI solutions. The role blends conversational design, LLM prompt engineering, evaluation discipline, and production‑grade governance.
You will design prompts for IVR, chatbots, and messaging; build agentic workflows with tool calling and multi‑step reasoning; implement guardrails for safety and compliance, and integrate prompts with CRM and knowledge
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AI Prompt Engineer for Customer Service & Orchestration in Windsor employer: Moonfire
Mindstone is an exceptional employer for those looking to thrive in the AI transformation space. With a strong focus on employee growth, competitive salaries, and meaningful equity opportunities, we foster a collaborative and innovative work culture in our London office. Our commitment to diversity and inclusion ensures that every team member's voice is valued, making it a rewarding environment for all.
