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- Tasks: Support service delivery in a fast-paced environment and engage in impactful community projects.
- Company: Join the London Borough of Newham, dedicated to building a brighter future for residents.
- Benefits: Competitive salary, flexible working arrangements, and a commitment to inclusivity.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in busy environments and strong communication skills are essential.
- Other info: Opportunities for career growth and involvement in major projects like the Royal Docks Corridor.
The predicted salary is between 27500 - 40000 £ per year.
We are Newham, with a vision to build a better and brighter future for our residents. We are committed to tackling high levels of toxic pollution and delivering traffic, parking and environmental schemes to support our communities. Roles in the Highways and Transportation team will contribute to feasibility, design, consultation and implementation, service development, and priority public realm improvements, including planned highway maintenance schemes and Highway Safety Inspections. There are multiple roles available, including involvement in a major project along the Royal Docks Corridor (RDC). We offer flexible working arrangements to enhance work/life balance, including remote and at‑home working.
Responsibilities
- Support service delivery in a varied and fast-paced environment within the Highways and Transportation team.
- Engage in traffic, parking and environmental schemes from feasibility through to implementation, including public consultations and stakeholder engagement.
- Assist with significant service initiatives such as the Kerbside Infrastructure Programme, Active and Sustainable Transport, Low Traffic Neighbourhoods and Healthy School Streets.
- Collaborate with contractors, Elected Members, the general public and external stakeholders as part of delivery and communications.
- Contribute to major projects (e.g., Royal Docks Corridor) and ensure timely, quality outputs.
Qualifications and Experience
- Experience working in a busy environment with excellent communication and ICT knowledge relevant to the service area.
- Experience dealing with contractors, Elected Members, the general public and other external stakeholders.
- Demonstrable involvement in ambitious service initiatives such as Kerbside Infrastructure Programme, Active and Sustainable Transport, Low Traffic Neighbourhoods and Healthy School Streets.
How to Apply
Please do not submit a CV. Attach your supporting statement explaining in no more than two A4 sides why and how you meet the criteria for this role. Closing date: 1st March 2026.
Additional Information
We are committed to creating an inclusive, anti-racist environment; applications are considered on merit regardless of age, disability, ethnicity, faith, gender identity or sexual orientation. The London Borough of Newham may require a Disclosure and Barring Service (DBS) check for roles involving safeguarding. We practice anonymised recruitment; please remove all personal information from documents uploaded. Personal information may be shared with Cifas to prevent fraud; details and your data protection rights are at https://www.cifas.org.uk/fpn.
Technical Support Officer employer: Moonfire Technology
Contact Detail:
Moonfire Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Get to know the company and its projects! Research Newham's initiatives, especially around traffic and environmental schemes. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to highways and transportation. Building relationships can give us insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in busy environments before. We want to hear about your experiences with stakeholders and how you’ve contributed to service initiatives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the exciting projects at Newham.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, give the job description a good read. We want to see how your experience aligns with what they're looking for, so make notes on key points that resonate with you.
Craft a Strong Supporting Statement: Since they don’t want a CV, your supporting statement is your chance to shine! Use it to highlight your relevant experience and how it connects to the role. Keep it concise but impactful, sticking to the two A4 sides limit.
Showcase Your Communication Skills: As a Technical Support Officer, communication is key. Make sure your written application reflects your ability to engage with various stakeholders. Use clear language and structure your thoughts logically to demonstrate your skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, we love seeing applications come in directly from our platform!
How to prepare for a job interview at Moonfire Technology
✨Know Your Stuff
Make sure you understand the key responsibilities of a Technical Support Officer. Familiarise yourself with traffic, parking, and environmental schemes, as well as the specific projects mentioned, like the Royal Docks Corridor. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves engaging with various stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've successfully collaborated with contractors or the public. Practising how you articulate these experiences can really set you apart.
✨Tailor Your Supporting Statement
Remember, you won't be submitting a CV, so your supporting statement is crucial. Clearly outline how your experience aligns with the job criteria. Use specific examples from your past roles that highlight your involvement in service initiatives like Low Traffic Neighbourhoods or Active Transport.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a fast-paced environment. Think about challenges you've faced in previous roles and how you overcame them. This will show your potential employer that you're ready to handle the demands of the job.
