Soft FM Manager

£52,194 – £55,323 per annum

Soft FM Manager

This is not a hybrid role; the successful candidate must work in person at the workplace Monday to Friday, 36 hours per week.

About Us

Newham is one of London’s most dynamic and diverse boroughs, home to iconic landmarks such as the Olympic Park, Westfield Stratford City, and Green Street. We are undergoing rapid transformation with new homes, jobs, and investment reshaping the borough.

About the Role

As Soft FM Manager, you will oversee a variety of services across Newham Dockside, HQ & other sites. You’ll manage service contracts, in‑house teams and suppliers, ensuring high standards, compliance and value for money.

Key Responsibilities

• Cleaning and window cleaning
• Pest control
• Waste and confidential waste management
• Sustainability and environmental compliance
• Security personnel and systems (CCTV, access control, guards)
• Contract monitoring, procurement and supplier management
• Minor maintenance, porterage, reception, and building support services
• Ensure buildings provide a safe, well‑maintained, positive working environment
• Budget management

About You

• Strong experience in soft FM services
• Proven contract management and supplier performance monitoring experience
• Good understanding of health & safety, building compliance and environmental standards
• Excellent leadership and contract management skills
• Excellent stakeholder engagement and communication skills
• Proactive, adaptable and committed to delivering high‑quality, customer‑focused services
• Ability to work across multiple sites and build strong relationships
• Confidence in managing budgets, suppliers and operational teams
• Strong organisational and problem‑solving abilities with a commitment to service excellence

Application Details

The closing date for the receipt of applications is 21 December 2025; we reserve the right to close the vacancy early. A supporting statement along with your CV must be submitted. Please attach a supporting statement explaining why and how you meet the criteria – within two A4 pages.

Equal Opportunities

We are committed to creating an inclusive, anti‑racist environment for all. Applications are considered on merit regardless of age, disability, ethnicity, faith, gender identity, or sexual orientation. We enforce safeguarding and may subject suitable candidates to a DBS check.