Modern Workplace Engineer

Overview

Modern Workplace Engineer – £45,750 – £49,056 per annum. This is a permanent, hands-on role with a strong focus on telephony and collaboration technologies. The role ensures council staff have reliable, secure and user-friendly communications tools. This is a hybrid role, with candidates required on site up to 2 days per week.

Responsibilities

• Provide expert support for telephony and unified communications, with a strong focus on Microsoft Teams Phones, calling policies and user configuration
• Support users across modern workplace tools including Teams, M365 applications, laptops and remote working solutions
• Install, configure and maintain end-user devices, software and telephony solutions to ensure high availability and performance
• Troubleshoot and resolve complex incidents relating to voice, collaboration and connectivity, taking ownership through to resolution
• Work closely with users and stakeholders to improve adoption and effective use of telephony and collaboration tools
• Ensure secure and compliant IT operations by adhering to IT policies, security standards and best practice

Key Skills Required

• Strong experience supporting enterprise telephony solutions, ideally Microsoft Teams Phones or similar unified communication platforms including creating channels
• Experience supporting user-facing technology in a complex organisation
• Knowledge of incident management, systems installation and network connectivity
• Experience using endpoint management tools such as Intune, alongside productivity and collaboration platforms
• Excellent communication skills and a strong customer-service mindset
• The ability to work proactively, solve problems and support digital and telephony adoption across the organisation

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than two A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at

About Us

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.

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