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- Tasks: Assist customers, run events, and promote reading in a vibrant library setting.
- Company: Join Newham Libraries, a forward-thinking service dedicated to community enrichment.
- Benefits: Competitive salary, inclusive environment, and opportunities for personal growth.
- Why this job: Make a difference in your community while sharing your love for books and learning.
- Qualifications: Customer care experience and a passion for libraries and reading.
- Other info: Be part of an inclusive team committed to positive change.
The predicted salary is between 30000 - 32000 £ per year.
Newham Libraries is an ambitious library service that plays a pivotal role in improving the quality of life of our residents. The service is well placed within the Council and works closely with Public Health and other services. Key priorities are ensuring that our book stock is representative and relevant, encouraging Reading for Pleasure for all, developing our Digital Lending offer, building on our innovative Summer Reading Challenge, developing our Under 5s offer, and delivering a high‑quality library experience across ten libraries in the borough.
Responsibilities
- Assist customers with transactions, shelving of books, and book displays.
- Provide digital assistance and basic digital skills sessions.
- Give information provision and sign‑posting.
- Run or support events and activities, including Under 5s storytimes.
- Promote books and reading.
- Support outreach activities or resident forums when required.
- As duty managers, open and close buildings, take bookings and payments, oversee staff activity, and carry out cashing up/banking functions.
Qualifications
- Excellent customer care skills and experience.
- Passion for the role of libraries and a genuine love of reading and books.
- Experience in libraries or similar customer‑focused environments.
- Enjoyment of STEM and digital engagement.
- Good literacy, numeracy and IT skills.
- Experience running activities.
- Enjoyable working with the public.
We are committed to creating an inclusive, anti‑racist environment for all. When you apply for a position at Newham, your application is considered on its merits regardless of age, disability, ethnicity, faith, gender identity or sexual orientation. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than two A4 pages why and how you meet the criteria for this role.
Closing date: 11th January 2026
East Ham Senior Library Assistant employer: Moonfire Technology
Contact Detail:
Moonfire Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land East Ham Senior Library Assistant
✨Tip Number 1
Get to know the library scene in East Ham! Visit the libraries, chat with staff, and understand their community initiatives. This will not only give you insights but also show your genuine interest when you meet them.
✨Tip Number 2
Brush up on your customer service skills! Think of examples where you've gone above and beyond for customers. Libraries thrive on great interactions, so be ready to share your experiences during interviews.
✨Tip Number 3
Show off your passion for reading and digital engagement! Prepare to discuss your favourite books or how you’ve used technology in past roles. This will resonate well with the library's goals and priorities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace East Ham Senior Library Assistant
Some tips for your application 🫡
Show Your Passion for Libraries: Let us know why you love libraries! Share your experiences with books and reading, and how they’ve shaped your life. This is your chance to show that you’re not just looking for a job, but that you genuinely care about the role libraries play in our communities.
Tailor Your Supporting Statement: When writing your supporting statement, make sure to address the specific criteria mentioned in the job description. We want to see how your skills and experiences align with what we’re looking for, so don’t hold back on showcasing your relevant experience!
Highlight Your Customer Care Skills: Since this role involves a lot of interaction with the public, it’s crucial to emphasise your customer care skills. Share examples of how you’ve provided excellent service in past roles, and how you can bring that same energy to our library service.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s straightforward and ensures that your application gets to the right place. Plus, you’ll find all the details you need to make your application shine!
How to prepare for a job interview at Moonfire Technology
✨Know Your Library Stuff
Make sure you brush up on the latest trends in libraries and reading initiatives. Familiarise yourself with Newham Libraries' current projects, like the Summer Reading Challenge and digital lending services. Showing that you’re informed will impress the interviewers!
✨Show Off Your Customer Care Skills
Since this role is all about helping customers, be ready to share specific examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to assist someone, especially in a library or similar environment.
✨Get Creative with Activities
Prepare to discuss any experience you have running events or activities, particularly for children. If you’ve organised storytimes or educational sessions, highlight those experiences. Bring some ideas to the table about how you could enhance the Under 5s offer!
✨Be Ready for Digital Questions
With a focus on digital engagement, expect questions about your IT skills and how you can assist others with digital literacy. Brush up on basic digital tools and think of ways you can help patrons navigate these resources effectively.