Client Affairs Officer

Client Affairs Officer

Full-Time 36700 - 38250 £ / year (est.) No home office possible
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Moonfire Technology

At a Glance

  • Tasks: Support vulnerable adults by managing their finances and ensuring their wellbeing.
  • Company: Join the London Borough of Newham, committed to community welfare.
  • Benefits: Competitive salary, flexible hours, and a chance to make a real difference.
  • Why this job: Be part of a team that creates a safe environment for those in need.
  • Qualifications: Experience with Court of Protection rules and client account management required.
  • Other info: Inclusive workplace with opportunities for personal and professional growth.

The predicted salary is between 36700 - 38250 £ per year.

Location: Newham Dockside. Client Affairs is working hard to create a safe environment for vulnerable adults in the community and due to maternity leave we require an officer that has the skills and experience to work in a very demanding environment.

You will be joining a team that specialises in management of monies of vulnerable adults who are no longer able to manage their own finances, property and assets and there is nobody else that is able to carry out this function. The team also has a statutory responsibility for Sec46 Public Health Funerals.

If you are someone that has worked in this environment and can bring to the team your knowledge and expertise, you may be just the kind of person we are looking for. The successful candidate must have:

  • Experience and a good understanding of Court of Protection rules in relation to Deputyship for Property & Affairs
  • Knowledge of state benefits
  • Experience of visiting clients in their own home or at designated sites
  • Good knowledge of accountancy practices in relation to managing clients' monies
  • Good understanding of IT software packages
  • Ability to manage own caseload
  • Experience of reconciling client accounts and budgeting

How to Apply / Further Information

If you would like more information about this post, you can contact Kehinde Dada on 0203 373 1532. To apply for this post, we will require no more than 2 sides of A4 paper explaining how your past or present experience meets the requirement of the job specification. CVs will not be accepted, and your application will be rejected. There will be a test of Word and Excel as part of the recruitment process if your application has been shortlisted.

Closing date: 6th March 2026

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by here.

Client Affairs Officer employer: Moonfire Technology

The London Borough of Newham is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong commitment to safeguarding vulnerable adults, the Client Affairs team offers meaningful work that directly impacts the community, alongside opportunities for professional growth and development. Located in a vibrant area with excellent transport links and cultural amenities, Newham provides a dynamic workplace where your skills can truly make a difference.
Moonfire Technology

Contact Detail:

Moonfire Technology Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Client Affairs Officer

✨Tip Number 1

Get to know the team! Before your interview, do a bit of research on the Client Affairs team and their work. Understanding their mission will help you connect better during the conversation.

✨Tip Number 2

Show off your experience! When discussing your past roles, highlight specific examples that relate to managing finances for vulnerable adults. We want to see how your skills align with what they need.

✨Tip Number 3

Practice makes perfect! Since there’s a test on Word and Excel, brush up on those skills beforehand. We recommend doing some mock tests to feel confident when the time comes.

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Newham.

We think you need these skills to ace Client Affairs Officer

Understanding of Court of Protection rules
Knowledge of Deputyship for Property & Affairs
Knowledge of state benefits
Experience visiting clients in their own home
Knowledge of accountancy practices
IT software proficiency
Caseload management
Experience reconciling client accounts
Budgeting skills

Some tips for your application 🫡

Know the Job Inside Out: Before you start writing, make sure you really understand what the Client Affairs Officer role is all about. Dive into the job description and highlight the key responsibilities and skills required. This will help us see how your experience aligns with what we're looking for.

Tailor Your Application: Don’t just send a generic application! Use the two sides of A4 to showcase your relevant experience and how it meets the job specification. We want to know how your past roles have prepared you for this demanding environment, so be specific!

Keep It Clear and Concise: With only two sides of A4 to play with, clarity is key. Make sure your writing is straightforward and to the point. Avoid jargon unless it’s necessary, and ensure that your main points stand out. We appreciate a well-structured application!

Apply Through Our Website: Remember, we only accept applications through our website, so make sure you submit your written application there. It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re following our guidelines!

How to prepare for a job interview at Moonfire Technology

✨Know Your Stuff

Make sure you brush up on the Court of Protection rules and Deputyship for Property & Affairs. Being able to discuss these topics confidently will show that you have the necessary expertise for the role.

✨Showcase Your Experience

Prepare specific examples from your past work where you've managed finances for vulnerable adults or dealt with state benefits. This will help demonstrate your hands-on experience and understanding of the challenges involved.

✨Practice Your IT Skills

Since there’s a test on Word and Excel, it’s a good idea to practice these tools beforehand. Familiarise yourself with common functions and features that might come up during the assessment.

✨Be Person-Centred

During the interview, emphasise your ability to connect with clients and manage your caseload effectively. Share stories that highlight your empathy and commitment to creating a safe environment for vulnerable adults.

Client Affairs Officer
Moonfire Technology
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