Quality and Compliance Manager in Belle Isle

The Quality & Compliance Manager is responsible for implementing and operating the company’s quality, compliance, and supply-chain assurance systems for timber-based doors and furniture products. The role focuses on execution, evidence management, and continuous improvement within defined policies and governance set by the Technical Director. It is a hands-on operational role supporting product quality, regulatory compliance, and ethical supply-chain standards across the supply chain.

Key responsibilities

• Quality management

• Implement and maintain quality management systems aligned to ISO 9001 principles.
• Support environmental management processes within an ISO 14001 operating environment.
• Define and maintain product quality standards, specifications, and acceptance criteria.
• Manage incoming quality control and pre-shipment inspection processes using the company’s quality management system.
• Lead non-conformance management, corrective and preventive actions, and root cause analysis.
• Monitor product performance, returns, complaints, and quality trends to drive continuous improvement.

• Operate due diligence systems to support compliance with the UK Timber Regulation (UKTR).
• Maintain chain-of-custody and legality evidence for timber-based products.
• Manage and verify FSC and PEFC certification claims and supporting documentation.
• Identify compliance gaps and escalate material risks with clear, evidence-based recommendations.
• Maintain accurate, auditable records to support regulatory, customer, and certification requirements.

• Manage supplier ethical compliance data through SEDEX.
• Review and interpret SMETA audit reports and corrective action plans.
• Monitor supplier performance against quality, ethical, and compliance expectations.
• Support supplier onboarding, risk assessment, and ongoing monitoring processes.

• Act as the primary operational interface between customer quality teams, Buyers, overseas manufacturing partners, supply-chain agents, and the internal QC team.
• Coordinate responses to customer quality concerns, audits, and technical queries.
• Translate customer quality and compliance requirements into clear supplier actions and inspection priorities.
• Ensure alignment across internal and external stakeholders on quality standards, compliance requirements, inspection outcomes, and shipment decisions.
• Work closely with Procurement and other internal stakeholders where quality or compliance issues affect product release, supply continuity, or customer requirements.

• Manage a small team of QC inspectors.

• Operate and maintain the company’s quality management platform (Qarma) to support inspections, non-conformance management, corrective actions, and supplier performance tracking.
• Ensure quality and compliance data is accurate, complete, and maintained in line with audit and governance requirements.
• Support continuous improvement of quality data capture and reporting processes.

Experience and knowledge

Essential

• Proven experience in a quality or compliance management role within timber, furniture, building products, or similar manufactured goods.
• Practical working knowledge of UKTR or equivalent timber due diligence frameworks.
• Experience working with overseas manufacturers and imported product supply chains.
• Understanding of chain-of-custody principles and certification systems such as FSC and PEFC.
• Experience operating within an ISO 9001 quality management environment.
• Strong documentation, evidence review, and audit support capability.

Desirable

• Experience working within an ISO 14001 environmental management environment.
• Exposure to EU Deforestation Regulation (EUDR) requirements.
• Experience interfacing directly with customer quality or technical teams.
• Prior experience using digital quality management systems such as Qarma, or similar platforms.