At a Glance
- Tasks: Engage with the public, solve problems, and promote campaigns in a friendly manner.
- Company: Join a growing organisation in Southampton with a supportive culture.
- Benefits: Earn between £1,935 and £2,000 monthly plus uncapped commission and career progression.
- Other info: Full training provided, with ongoing support from experienced team members.
- Why this job: Make a real difference while developing valuable skills in customer support and sales.
- Qualifications: No experience needed, just a positive attitude and great people skills.
The predicted salary is between 27900 - 34100 £ per year.
Location: Southampton
Job Type: Full-Time | Immediate Start Available
Great Service. Genuine Conversations. Real Results.
If you enjoy helping people, solving problems, and building relationships, this role blends the best of customer support and sales into one rewarding position - no previous experience required.
Moon Moments is recruiting on behalf of a growing organisation in Southampton, looking for friendly, reliable individuals to join their team as a Customer Support and Sales Associate. Full training and ongoing support are provided from day one, so all you need is a positive attitude and a genuine interest in people.
About the Role
As a Customer Support and Sales Associate, you'll be the first point of contact for members of the public, engaging in face-to-face conversations on behalf of the charities and brands you represent. Your focus is on providing a helpful, honest, and professional experience - answering questions, addressing concerns, and guiding people through their options - while also identifying opportunities to introduce new supporters or customers along the way.
It's a role built on trust: people should come away from every conversation feeling well informed, well looked after, and confident in the decision they've made, whether that's signing up on the spot or simply understanding more about the cause.
Your Day-to-Day Responsibilities
- Greet and engage members of the public with a warm, professional approach.
- Listen to questions and concerns, providing clear and accurate information.
- Resolve queries confidently, ensuring every interaction feels positive and helpful.
- Introduce relevant campaigns or offers naturally, without being pushy.
- Guide interested individuals through sign-up or purchase, checking all details are correct.
- Keep accurate records of conversations and outcomes.
- Work towards individual and team targets for both service quality and sales.
- Take part in ongoing training covering communication, customer care, and sales skills.
What We're Looking For
We care more about your people skills than your work history. You'll be a great fit if you are:
- Approachable, patient, and genuinely enjoy helping others.
- A clear, confident communicator who listens as much as they talk.
- Calm under pressure and comfortable handling questions or objections.
- Reliable, organised, and detail-focused.
- Motivated by both delivering great service and hitting targets.
This role suits candidates with backgrounds in customer service, retail, hospitality, call centres, healthcare, or reception work, as well as graduates looking to develop transferable skills in a supportive environment.
What You'll Receive
- Full training and structured onboarding, with ongoing coaching from experienced team members.
- Total earnings ranging between £1,935 and £2000 per calendar month, made up of a base salary plus uncapped performance-based commission (subject to successful completion of a four-week probationary period).
- Clear opportunities for career progression.
- Recognition programmes and team incentives.
- A friendly, supportive, and purpose-driven working environment.
Apply Today
If you'd like a role where every day involves helping people, building rapport, and making a genuine difference, we'd love to hear from you. Shortlisted applicants will be contacted by Moon Moments to discuss the role and next steps.
Customer Support and Sales Associate in Southampton employer: Moon Moments
Moon Moments offers an exceptional working environment in Southampton, where employees are valued for their people skills and provided with comprehensive training from day one. With a focus on genuine conversations and meaningful interactions, team members enjoy clear career progression opportunities, recognition programmes, and a supportive culture that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Sales Associate in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Moon Moments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Moon Moments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support and Sales Associate in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Moon Moments:Your cover letter is your chance to shine! Tell us why you want to work at Moon Moments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Moon Moments!
How to prepare for a job interview at Moon Moments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
