At a Glance
- Tasks: Engage with the public, solve problems, and promote campaigns in a friendly manner.
- Company: Join a growing organisation with a supportive and purpose-driven culture.
- Benefits: Earn between £1,935 and £2,000 monthly, plus uncapped commission and career progression.
- Other info: Full training provided, with ongoing support from experienced team members.
- Why this job: Make a real difference while developing valuable skills in customer support and sales.
- Qualifications: No experience needed; just bring your positive attitude and people skills.
The predicted salary is between 27900 - 34100 £ per year.
Location: London
Job Type: Full-Time | Immediate Start Available
Great Service. Genuine Conversations. Real Results.
If you enjoy helping people, solving problems, and building relationships, this role blends the best of customer support and sales into one rewarding position - no previous experience required.
Moon Moments is recruiting on behalf of a growing organisation in Southampton, looking for friendly, reliable individuals to join their team as a Customer Support and Sales Associate. Full training and ongoing support are provided from day one, so all you need is a positive attitude and a genuine interest in people.
About the Role
As a Customer Support and Sales Associate, you'll be the first point of contact for members of the public, engaging in face-to-face conversations on behalf of the charities and brands you represent. Your focus is on providing a helpful, honest, and professional experience - answering questions, addressing concerns, and guiding people through their options - while also identifying opportunities to introduce new supporters or customers along the way.
It's a role built on trust: people should come away from every conversation feeling well informed, well looked after, and confident in the decision they've made, whether that's signing up on the spot or simply understanding more about the cause.
Your Day-to-Day Responsibilities
- Greet and engage members of the public with a warm, professional approach.
- Listen to questions and concerns, providing clear and accurate information.
- Resolve queries confidently, ensuring every interaction feels positive and helpful.
- Introduce relevant campaigns or offers naturally, without being pushy.
- Guide interested individuals through sign-up or purchase, checking all details are correct.
- Keep accurate records of conversations and outcomes.
- Work towards individual and team targets for both service quality and sales.
- Take part in ongoing training covering communication, customer care, and sales skills.
What We're Looking For
We care more about your people skills than your work history. You'll be a great fit if you are:
- Approachable, patient, and genuinely enjoy helping others.
- A clear, confident communicator who listens as much as they talk.
- Calm under pressure and comfortable handling questions or objections.
- Reliable, organised, and detail-focused.
- Motivated by both delivering great service and hitting targets.
This role suits candidates with backgrounds in customer service, retail, hospitality, call centres, healthcare, or reception work, as well as graduates looking to develop transferable skills in a supportive environment.
What You'll Receive
- Full training and structured onboarding, with ongoing coaching from experienced team members.
- Total earnings ranging between £1,935 and £2,000 per calendar month, made up of a base pay and uncapped performance-based commission (subject to successful completion of a four-week probationary period).
- Clear opportunities for career progression.
- Recognition programmes and team incentives.
- A friendly, supportive, and purpose-driven working environment.
Apply Today
If you'd like a role where every day involves helping people, building rapport, and making a genuine difference, we'd love to hear from you. Shortlisted applicants will be contacted by Moon Moments to discuss the role and next steps.
Customer Support and Sales Associate in London employer: Moon Moments
Moon Moments is an excellent employer for those looking to kickstart their promotional sales career in the vibrant city of London. With a focus on personal growth, the company offers full training and hands-on coaching, ensuring that every employee feels supported and empowered to succeed. The energetic work culture, combined with competitive earnings and regular team incentives, makes it a rewarding place to thrive while promoting brands and causes that truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Sales Associate in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Moon Moments, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Moon Moments!
We think you need these skills to ace Customer Support and Sales Associate in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Moon Moments, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Moon Moments and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Moon Moments that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Moon Moments
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
