At a Glance
- Tasks: Engage with customers, process orders, and assist in marketing and events.
- Company: Join the vibrant team at Moon Gazer Ale, a growing brewery in North Norfolk.
- Benefits: Earn £12.71 p/h with flexible full-time or part-time options and training provided.
- Other info: Opportunity to work at events and collaborate with a small, dynamic team.
- Why this job: Be part of an exciting journey as we expand our brewery and taproom.
- Qualifications: Good phone skills, admin experience, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
This is an exciting opportunity to join Moon Gazer Ale, working in the front line looking after our customers – which span the whole of East Anglia, with a focus on Norfolk and Suffolk. We have a varied product portfolio from cask beer, keg beer, lager, bottles, and cans.
Located in the village of Hindringham, North Norfolk these are exciting times as we are in the process of moving to larger premises in the village which will boast a taproom, shop, and event space – so we need to build the team ready for our next stage of development.
The role is office-based and may suit one full-time or two part-time positions. The role will include calling existing customers for orders and advising them of new beers or initiatives. Our customers include pubs, restaurants, shops, and delis – with many independent small businesses like us, so usually they will be glad to hear from you!
You will be responsible for processing orders through the brewery system to ensure timely despatch and maintaining accurate and detailed customer records. Experience of database software and online ordering systems would be an advantage – but training will be provided.
Although office and sales based, the role also offers a variety of interesting roles including visiting existing and potential customers at their premises, hosting sampling/tasting events, assisting with marketing and social media, and helping the brew team. There is also the opportunity to work at outside events and bars which we run.
We are looking for someone who has a good telephone manner, is great with people, strong on admin, database and computer skills, likes working as part of a small team but is self-motivated - and as part of a small team understands our ethos that often it’s the person closest to the broom who sweeps up!
So, if you like what Moon Gazer is all about, and like the idea of joining a small but growing team with exciting prospects for the future – then we would love to hear from you.
In the first instance please click the 'fast apply' button and request a Job Description then send us your CV. The closing date is 5pm on Tuesday 7th April 2026.
Customer Service & Sales Co-ordinator employer: Moon Gazer Ale
Moon Gazer Ale is an exceptional employer, offering a vibrant work culture in the heart of North Norfolk. With exciting growth on the horizon, including a new taproom and event space, employees can look forward to meaningful engagement with local businesses and opportunities for personal development through diverse roles. Join our passionate team where your contributions are valued, and enjoy the unique advantage of working in a supportive environment that celebrates community and craft.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Co-ordinator
✨Tip Number 1
Get to know the company! Research Moon Gazer Ale and their products. Understanding their ethos and what makes them tick will help you stand out during interviews. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since the role involves calling customers, make sure you’re comfortable chatting on the phone. Try role-playing with a friend or family member to get the hang of it and boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to people in the industry or those who have worked at Moon Gazer Ale. They might share insights that could give you an edge in your application or interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your CV in front of us. Plus, it shows you’re tech-savvy and ready to dive into the digital side of things, which is a big plus for this role.
We think you need these skills to ace Customer Service & Sales Co-ordinator
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your CV. A bit of enthusiasm and a personal touch can really make your application stand out.
Tailor Your CV:Make sure your CV is tailored to the Customer Service & Sales Co-ordinator role. Highlight any relevant experience, especially in customer service or sales. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff about why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Moon Gazer family!
How to prepare for a job interview at Moon Gazer Ale
✨Know Your Product
Before the interview, make sure you familiarise yourself with Moon Gazer Ale's product portfolio. Understand the different types of beers they offer and any recent initiatives or events. This will show your genuine interest in the company and help you engage in meaningful conversations during the interview.
✨Show Off Your People Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your excellent telephone manner and interpersonal skills. Think of examples from your past experiences where you've successfully handled customer queries or built relationships. This will highlight your suitability for the role.
✨Highlight Your Admin Skills
The job requires strong admin and database skills, so come ready to discuss your experience with these. If you've used any specific software or systems before, mention them. If not, express your willingness to learn and adapt quickly, as training will be provided.
✨Embrace the Team Spirit
Moon Gazer Ale values teamwork, so be prepared to talk about how you work well in a small team. Share examples of how you've contributed to team success in previous roles and your understanding of the 'sweeping up' ethos. This will show that you're a good fit for their culture.
