At a Glance
- Tasks: Join our operations team to process orders and deliver top-notch customer service.
- Company: Dynamic shipping company with a focus on teamwork and efficiency.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Other info: Fast-paced environment with chances to develop your skills and career.
- Why this job: Be part of a vital team that ensures smooth operations and customer satisfaction.
- Qualifications: Experience in administration and proficiency in SAP and Microsoft Office.
The predicted salary is between 29250 - 35750 £ per year.
- Location - Flitwick Office (Full-Time, On-Site)
- Reporting to - Operations Manager
- ROLE PURPOSE & RESPONSIBILITES
The operations team is essentially the processing hub of the shipping and administration function and plays a crucial role in monitoring inbound shipments, supporting the account managers, processing customer orders and delivering excellent customer service .
- Monitoring the shared operations inbox and responding to customer queries and orders
- Processing high volumes of orders for bulk, independent and dropship customers
- Using customer systems and portals to process orders
- Using in house systems to arrange bookings, process delivery notes and manifests
- Liaising with couriers
- Answering retail and end consumer enquiries over the telephone and via email
- Communicating internally important feedback from customers
- Working to deadlines on time crucial accounts
- Liaising with the shipping team and advising customers of amendments to delivery dates
- Updating inventory on SAP and customer portals
- Liaising with the Operations Manager to ensure all orders are processed and delivered on time
- Completing new line forms (NLFs)
- Supporting the sales force with general operations to help reach the team’s objectives
This list of duties is not exhaustive and you may be asked to carry out other tasks through discussion with your line manager or directors.
- PREFERRED SKILLS
- Previous experience in an administrative role
- Experience of SAP B1
- Experience of Microsoft programmes including Excel, Power Point and Word
PERSON SPECIFICATION
- High organisational skill S
- Ability to manage several projects at the same time
- Self-starter, motivated, positive and enthusiastic
- Ability to prioritise own workload
- Excellent attention to detail
- Team player
- Effective written and verbal communication skills
- Ability to communicate in a clear, well structured, concise manner
- #J-18808-Ljbffr
Operations Administrator in Flitwick employer: Mookie Toys
Join our dynamic team at the Flitwick Office, where we prioritise a collaborative work culture that fosters growth and development. As an Operations Administrator, you'll benefit from a supportive environment that values your contributions, offers opportunities for skill enhancement, and encourages a proactive approach to problem-solving. With a focus on excellent customer service and efficient operations, this role provides a meaningful chance to make a real impact within the company.
