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- Tasks: Provide exceptional customer service and support retail sales in a vibrant team.
- Company: Join MooGoo Skin Care, a community-focused skincare brand.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Why this job: Be part of a brand that values creativity, teamwork, and making a difference.
- Qualifications: 2 years' experience in customer service and strong communication skills.
- Other info: Fast-paced environment in North West London, easily accessible by public transport.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Direct message the job poster from MooGoo Skin Care UK. Love skincare? Thrive in a fast‑paced, people‑focused environment? We’re looking for an experienced Customer Service Representative to bring energy, initiative and creativity to our growing UK team. If you’re organised, proactive and love problem‑solving - you might be just who we’re looking for.
About Us
We’re more than just a skincare brand – we’re a community of people who care deeply about creating products that make a real difference. At MooGoo, we believe in the power of gentle, effective, and natural ingredients that feel great and are safe for everyone. As a rapidly growing company, we’re driven by quality, integrity and genuine care for our customers. It’s an exciting time to join us – if you’re looking to be part of a brand that values initiative, teamwork, and integrity, this is where you belong!
About the Role
We’re looking for a confident and proactive Customer Service Representative to join our small, friendly and growing UK team. You’ll be the first point of contact for customers and stockists, providing exceptional service and accurate information while also supporting retail sales and marketing activities. This is an in‑office role based in North West London, easily accessible by train and bus. You’ll be part of a supportive, hardworking, and results‑driven team working in a fast‑paced, collaborative environment that values good vibes, teamwork & quality work.
Key Responsibilities
- Handle customer and stockist queries via phone and email
- Quickly process and manage orders using NetSuite (training provided)
- Maintain accurate CRM records
- Support sales and retail marketing teams, including sending EDMs and product send‑outs
- Respond to social media comments and DMs in our brand tone
- Take initiative to resolve issues efficiently
- Meet KPIs and manage multiple priorities confidently
About You
- Minimum 2 years’ experience in an office‑based customer service, sales or similar role
- Excellent written and verbal communication skills
- Proactive, organised, and confident under pressure
- Skilled at managing multiple tasks with accuracy and care
- Strong problem solver with initiative and attention to detail
- Confident using CRM systems and Microsoft Office
- Friendly, positive, and customer‑focused
- Driven to achieve KPIs while maintaining high standards of service and quality
How to Apply
Along with an up‑to‑date CV, please include a personalised cover letter explaining why you’d be the right fit for the MooGoo team, drawing on your personal and professional achievements. Please include contactable references.
Seniority level: Entry level
Employment type: Full‑time
Industries: Personal Care Product Manufacturing
Customer Service Representative & Retail Support employer: MooGoo Skin Care UK
Contact Detail:
MooGoo Skin Care UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative & Retail Support
✨Tip Number 1
Get to know MooGoo! Before you reach out, do a bit of research on their products and values. This way, when you message the job poster, you can show off your passion for skincare and how you align with their community-focused approach.
✨Tip Number 2
Be proactive! When you send that direct message, don’t just ask about the role. Share a quick story about a time you solved a customer issue or went above and beyond in a previous job. This shows you’re ready to bring that energy and initiative they’re looking for!
✨Tip Number 3
Follow up! If you haven’t heard back after a week or so, drop them a friendly message to check in. It shows your enthusiasm and keeps you on their radar. Just keep it light and positive!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It makes it easier for us to track and gives you a better chance of standing out. Plus, you can tailor your application to really highlight why you’d be a great fit for the MooGoo team!
We think you need these skills to ace Customer Service Representative & Retail Support
Some tips for your application 🫡
Craft a Personalised Cover Letter: When applying, make sure to write a cover letter that speaks directly to us at MooGoo. Share your personal and professional achievements that align with our values and the role. This is your chance to show us why you’re the perfect fit!
Show Off Your Communication Skills: Since this role is all about customer interaction, let your written communication shine! Use clear, friendly language in your CV and cover letter to demonstrate your excellent communication skills. We want to see your personality come through!
Highlight Relevant Experience: Make sure to emphasise any previous experience in customer service or sales roles. We love seeing how you've tackled challenges and provided great service in the past. It helps us understand how you can contribute to our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our MooGoo family!
How to prepare for a job interview at MooGoo Skin Care UK
✨Know the Brand Inside Out
Before your interview, take some time to research MooGoo Skin Care. Understand their products, values, and what makes them unique in the skincare industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Problem-Solving Skills
Since the role requires strong problem-solving abilities, prepare examples from your past experiences where you successfully resolved customer issues. Be ready to discuss how you approached these challenges and what the outcomes were, as this will demonstrate your proactive nature.
✨Practice Your Communication Style
As a Customer Service Representative, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to rehearse common customer service scenarios with a friend to ensure you can respond in a friendly and professional manner.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
