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- Tasks: Be the voice of the customer, ensuring quality and satisfaction in aerospace.
- Company: Join Moog, a performance-driven company that values trust and collaboration.
- Benefits: Enjoy flexible benefits, 33 days leave, private medical insurance, and more.
- Other info: Join our talent pipeline for future opportunities and be part of an inclusive culture.
- Why this job: Make a real impact in a high-stakes environment while growing your career.
- Qualifications: Experience in Quality Assurance, ideally in aerospace, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.
Moog Commercial Aircraft Group in Tewkesbury is seeking a confident and customer-focused Customer Quality Engineer (CQE) to join our Quality Assurance team. This is a high-impact, customer-facing role ideal for someone who thrives on collaboration, problem-solving, and driving quality excellence in a complex aerospace environment.
As a CQE, you will be the voice of the customer within Moog, ensuring satisfaction through compliance with quality requirements and timely resolution of issues. You’ll lead investigations, host audits, and influence cross-functional teams to continuously improve product integrity and performance.
Key Responsibilities- Act as the primary quality liaison for assigned customer accounts
- Facilitate customer returns, ensuring timely processing and thorough failure investigations
- Perform contract reviews and interpret customer flowdown requirements, negotiating exceptions where necessary
- Host customer audits and manage corrective actions to closure
- Support on-site customer account reviews and process change approvals
- Lead investigations into potential product integrity risks
- Manage and drive corrective actions independently across programmes and customers
- Contribute to the development of quality engineering tools and resources
- Strong background in Quality Assurance, ideally within aerospace
- Experience in a customer-facing role in a manufacturing or assembly environment
- Familiarity with AS9100 standards; lead auditor certification is advantageous
- Working knowledge of zero-defect principles, APQP/PPAP, and quality improvement tools (e.g., 8D, RCCA, DMAIC, Ishikawa)
- Project management experience is beneficial
- Excellent communication, influencing, and collaboration skills across time zones and functions
- Ability to manage multiple priorities and maintain composure under pressure
- Flexible benefits package and development opportunities to support career progression
- 33 days annual leave (including bank holidays)
- Private medical insurance, mental health support and financial advice
- Generous life assurance and company pension contribution (from 6%)
- Employee share options, free onsite parking, EV charging and gym facilities
Join Our Talent Pipeline! This posting is designed to build a pipeline of talented individuals for future growth and exciting opportunities at Moog in the coming year. If you’re interested in being part of our innovative team, apply today and stay connected for what’s ahead! We review applications on an ongoing basis, and the job posting will be closed once a suitable candidate is selected. We recommend all interested individuals to apply as soon as possible.
You Matter at Moog – Our Mission and Vision At Moog, we prioritize diversity, equity, and inclusion. We aim to create a culture where everyone is valued, respected, and given equal opportunities. We strive to empower employees to bring their authentic selves to work, celebrating our differences to foster a welcoming environment for all.
Customer Quality Engineer in Tewkesbury employer: Moog
Contact Detail:
Moog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Engineer in Tewkesbury
✨Tip Number 1
Get to know Moog and its culture! Research the company values and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Customer Quality Engineer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining the Moog family.
We think you need these skills to ace Customer Quality Engineer in Tewkesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Quality Engineer role. Highlight your experience in Quality Assurance and any customer-facing roles you've had. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about quality engineering and how you can contribute to Moog's mission. Keep it engaging and personal – we love a good story!
Showcase Relevant Experience: When filling out your application, focus on your experience with AS9100 standards and quality improvement tools. We’re looking for specific examples that demonstrate your problem-solving skills and ability to drive quality excellence.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Moog!
How to prepare for a job interview at Moog
✨Know Your Quality Standards
Familiarise yourself with AS9100 standards and quality improvement tools like 8D and DMAIC. Being able to discuss these in detail will show that you understand the technical requirements of the role and can contribute to quality excellence.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlighting your ability to act as a quality liaison will demonstrate that you can be the voice of the customer at Moog.
✨Be Ready for Problem-Solving Scenarios
Expect to tackle hypothetical scenarios related to product integrity risks or customer audits during the interview. Practising how you would lead investigations or manage corrective actions will help you articulate your problem-solving skills effectively.
✨Communicate Clearly and Confidently
Since this role involves collaboration across functions, practice clear and concise communication. Be prepared to discuss how you influence teams and manage multiple priorities, especially under pressure, to showcase your strong interpersonal skills.