At a Glance
- Tasks: Drive customer success and engagement throughout the customer lifecycle with innovative strategies.
- Company: Join Moody's, a leader in risk assessment and an inclusive employer.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on customer-centric strategies and collaboration.
- Why this job: Make a real impact by helping clients navigate uncertainty with confidence.
- Qualifications: 5+ years in customer success or related fields; strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
This job is with Moody's, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We strive to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies- 5+ years of professional experience in customer success, account management, pre-sales or customer support roles
- Ability to work both independently and within a team environment, with high attention to detail
- Excellent verbal/written communication and presentation skills
- Experience in creating and leading scalable client focused communications or campaigns preferred
- Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferred
- Ability to travel as needed (up to 25% of the time)
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency
- Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
- Undergraduate/first-level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing or related fields
- Be accountable for your customer’s overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale
- Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more
- Lead many engagements including hosting webinar style training and empowering customers at scale through sharing helpful and relevant resources
- Build cross-functional partnerships by contributing your customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness
- Organise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions
- Collaborate with team members to create and maintain training resources for end users
- Monitor and analyse customer’s usage of our product
- Present utilisation information to clients with recommendations to optimize their results
- Identify and track opportunities and risks within assigned customer base
- Maintain strong product knowledge for training, usage and client satisfaction
- Help to upskill colleagues through product training and “lunch and learn” style engagements
- Coordinate customer-facing initiatives with other KYC and Data Apps teams (i.e., connect marketing with users for testimonials, connect product development with beta testers, etc.)
Our Customer Engagement team is responsible for driving purposeful and value-based interactions with our clients to maximise retention, satisfaction, and loyalty. By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the center of our business strategies, and identifying new opportunities for expansion. We strive to be an industry-leading organisation with a strong focus on customer centricity and collaboration. Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Senior Customer Success Management Associate employer: Moody's
Moody's is an exceptional employer that champions inclusivity and innovation, making it a fantastic place for professionals in the Senior Customer Success Management Associate role. With a strong commitment to employee growth, a collaborative work culture, and a focus on leveraging AI to enhance customer experiences, Moody's empowers its team members to thrive while navigating complex business landscapes. The company not only values diverse perspectives but also provides opportunities for meaningful engagement with clients, ensuring that every employee can contribute to turning risks into opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Management Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Moody's. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Moody's before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Management Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Moody's:Your cover letter is your chance to shine! Tell us why you want to work at Moody's specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Moody's!
How to prepare for a job interview at Moody's
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
